Troubleshooting, Support, and Warranty

My wireless network performance is slow, inconsistent, suffers from weak signal, or I’m having difficulty maintaining a VPN connection.

Wireless technology is radio-based, which means connectivity and the throughput performance between devices decreases when the distance between devices increases.. Other factors that will cause signal degradation (metal is generally the worst culprit) are obstructions such as walls and metal appliances.. Note also that connection speed may decrease as you move farther away from the Router..

In order to determine if wireless issues are related to range, we suggest temporarily moving the computer within 10 feet from the Router if possible..

Changing the wireless channel—Depending on local wireless traffic and interference, switching the wireless channel of your network can improve performance and reliability.. See the section titled “Changing the Wireless Channel” for instructions on how to choose other channels..

Limiting the wireless transmit rate—Limiting the wireless transmit rate can help improve range and connection stability.. Most wireless cards have the ability to limit the transmission rate.. To change this property in Windows, go to the Windows Control Panel, open “Network Connections”, and double-click on your wireless card’s connection.. In the properties dialog, select the “Configure” button on the “General” tab, then choose the “Advanced” tab and select the rate property..

Wireless client cards are usually set to automatically adjust the wireless transmit rate for you, but doing so can cause periodic disconnects when the wireless signal is too weak; as a rule, slower transmission rates are more stable.. Experiment with different connection rates until you find the best one

for your environment.. Note that all available transmission rates should be acceptable for browsing the Internet.. For more assistance, see your wireless card’s user manual..