IBM 206 manual Appendix A. Getting help and technical assistance, Before you call

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Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your xSeries or IntelliStation® system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system is turned on.

vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD or in the IntelliStation Hardware Maintenance Manual at the IBM Support Web site.

vGo to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.

Using the documentation

Information about your IBM xSeries or IntelliStation system and preinstalled software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

© Copyright IBM Corp. 2004

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Contents ERserver Page ERserver Page Contents Iv xSeries 206 Type 8482 User’s Guide Safety To Connect To Disconnect Do not ≥ 18 kg 39.7 lb ≥ 32 kg 70.5 lb ≥ 55 kg 121.2 lb Safety XSeries 206 Type 8482 User’s Guide Introducing the xSeries 206 Type 8482 server Learn section, click Online publications Related documentationClick Continue Introducing the xSeries 206 Type 8482 server Features and specifications Features and specificationsWhat your server offers Systems-management capabilities Reliability, availability, and serviceabilityIntroducing the xSeries 206 Type 8482 server IBM Universal Manageability IBM DirectorFront view Update Xpress program Server controls, LEDs, and powerHard disk drive activity LED Power-on LEDPower-control button System-error LEDRear view Turning on the server Server power featuresTurning off the server XSeries 206 Type 8482 User’s Guide Configuring your server Starting the Configuration/Setup Utility program Using the Configuration/Setup Utility programConfiguration/Setup Utility menu choices Devices and I/O Ports User PasswordSupervisor Password Product DataASF Configuration Advanced SetupPCI Configuration Advanced Chipset FeatureUser password PasswordsServerGuide features Using the ServerGuide Setup and Installation CDTypical operating system installation Setup and configuration overviewInstalling your operating system without ServerGuide Using the Adaptec HostRAID configuration programs Using the Boot Menu programDownload section, click Downloads & drivers Select Devices and I/O Ports Select Array Configuration Utility ACU Select Create ArrayEnabling the Scsi HostRAID feature Using the SCSISelect Utility program for Scsi RAIDConfiguring the controller Using ServeRAID ManagerSelect Create new RAID-1 Click Custom configuration Click Express configurationConfiguring the Intel Gigabit Ethernet controller Viewing the configurationEnabling the Intel Gigabit Ethernet Utility program Starting the SCSISelect Utility program Using the SCSISelect Utility program some modelsSCSISelect Utility menu choices Scsi Disk Utilities Advanced ConfigurationXSeries 206 Type 8482 User’s Guide Appendix A. Getting help and technical assistance Using the documentationBefore you call XSeries 206 Type 8482 User’s Guide Edition notice Appendix B. NoticesImportant notes TrademarksProduct recycling and disposal Electronic emission notices Battery return programFederal Communications Commission FCC statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement Macedonia former Yugoslav Republic of, Madagascar, Mali Appendix B. Notices XSeries 206 Type 8482 User’s Guide Scsi IndexSee also features Index XSeries 206 Type 8482 User’s Guide Page Part Number 88P9335
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