TRENDnet BRM504 manual Troubleshooting, General Problems, Internet Access

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Appendix A

A

 

Troubleshooting

 

This Appendix covers the most likely problems and their solutions.

Overview

This chapter covers some common problems that may be encountered while using the Broad- band ADSL Router and some possible solutions to them. If you follow the suggested steps and the Broadband ADSL Router still does not function properly, contact your dealer for further advice.

General Problems

Problem 1: Can't connect to the Broadband ADSL Router to configure it.

Solution 1: Check the following:

•The Broadband ADSL Router is properly installed, LAN connections are OK, and it is powered ON.

•Ensure that your PC and the Broadband ADSL Router are on the same network segment. (If you don't have a router, this must be the case.)

•If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart it.

•If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.0.2 to 192.168.0.254 and thus com- patible with the Broadband ADSL Router's default IP Address of 192.168.0.1.

Also, the Network Mask should be set to 255.255.255.0 to match the Broadband ADSL Router.

In Windows, you can check these settings by using Control Panel- Network to check the Properties for the TCP/IP protocol.

Internet Access

Problem 1: When I enter a URL or IP address I get a time out error.

Solution 1: A number of things could be causing this. Try the following troubleshooting steps.

•Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a Fixed (Static) IP Address, check the Network Mask, Default gateway and DNS as well as the IP Address.

•If the PCs are configured correctly, but still not working, check the Broadband ADSL Router. Ensure that it is connected and ON. Connect to it and check its settings. (If you can't connect to it, check the LAN and power connections.)

•Check the Broadband ADSL Router's status screen to see if it is work- ing correctly.

Broadband ADSL Router User Guide

Problem 2: Some applications do not run properly when using the Broadband ADSL Router.

Solution 2: The Broadband ADSL Router processes the data passing through it, so it is not transparent.

For incoming connections, you must use the Virtual Server or Firewall Rules to specify the PC which will receive the incoming traffic.

You can also use the DMZ function. This should work with almost every application, but:

•It is a security risk, since the firewall is disabled.

•Only one (1) PC can use this feature.

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Contents Page Table of Contents Introduction Broadband Adsl Router FeaturesPackage Contents Front-mounted LEDs Physical DetailsRear Panel Procedure InstallationRequirements Overview SetupConfiguration Program Using your Web BrowserIf you cant connect Setup WizardDetails ISP Data required Configuring VC2, VC3 and VC4To Configure additional VCs Setup Wizard VC ScreenNavigation & Data Input Home ScreenLAN Screen Main MenuTo Configure your PCs to use Dhcp Password ScreenUsing the Broadband Adsl Routers Dhcp Server Using another Dhcp ServerWindows Clients PC ConfigurationMode Screen TCP/IP Settings OverviewEnsure your TCP/IP settings are correct, as follows Checking TCP/IP Settings Windows 9x/MEUsing Dhcp Using Specify an IP AddressObtain an IP address from a Dhcp Server Checking TCP/IP Settings Windows NT4.0Specify an IP Address Windows NT4.0 Add Gateway Checking TCP/IP Settings WindowsUsing a fixed IP Address Use the following IP Address Checking TCP/IP Settings Windows XPEnsure your TCP/IP settings are correct, as described below For Windows 9x/ME/2000 Internet AccessAccessing AOL Ensure your TCP/IP settings are correctOperation and Status Internet Data Status ScreenSystem ModemData Dynamic IP address Connection Status PPPoE & PPPoAConnection Details Dynamic IP Address Data PPPoE/PPPoA ScreenData BPA Screen Connection Details Fixed IP AddressConnection Details BPA Telstra Big Pond Data Fixed IP address ScreenSpecial Applications Advanced FeaturesFollowing advanced features are provided Internet InternetCurrent Filter Strings Using a Special ApplicationURL Filter Data URL Filter ScreenData Dynamic DNS Screen Ddns Services work as followsDynamic DNS Domain Name Server Dynamic DNS ScreenIncoming Rules Firewall RulesFirewall Rules Screen Data Firewall RulesData Outbound Rules Screen Incoming Rules Inbound ServicesOutgoing Rules Outbound Services Data Incoming Rules ScreenExisting Services Add Edit Delete ServicesData Services Screen ServicesData Options Screen Add/Edit ServiceData Add/Edit Service OptionsLocal Time ScheduleData Schedule Screen ScheduleVirtual Servers Screen Connecting to the Virtual ServersVirtual Servers IP Address seen by Internet UsersPC Database Advanced AdministrationPC Database Screen PC Properties PC Database AdvancedData PC Database Screen Data Advanced PC DatabaseData Config File Screen Config FileData Logs Screen LogsMail Logs MailData E-mail Screen Mail AlertsData Remote Administration Screen DiagnosticsRemote Administration Data Network Diagnostics ScreenOverview RoutingRouting Screen Static Routing Example Configuring Other Routers on your LANTo perform the Firmware Upgrade Upgrade FirmwareFor Router As Default Route For Router Bs Default RouteThere are two modes available on the Mode screen Modem ModeManagement Connections Data Adsl Screen Data Mode ScreenAdsl Screen OperationModem mode, the Status screen looks like the example below Data Status Screen Bridge ModeAccess Point Refresh Screen Update the data displayed on screenGeneral Problems TroubleshootingInternet Access CE Approval SpecificationsRegulatory Approvals Multi-Function Broadband Adsl RouterLimited Warranty Appendix C Specifications

BRM504 specifications

The TRENDnet BRM504 is an advanced broadband router that offers robust performance and a suite of features designed to enhance home and small office networking. With its compact design, the BRM504 seamlessly fits into various environments while providing reliable connectivity for multiple devices.

One of the main features of the TRENDnet BRM504 is its compliance with the latest networking standards, ensuring high-speed data transfer. The device supports IEEE 802.11n, which enables speeds of up to 150Mbps per radio. This makes it an excellent choice for streamlining internet access for online gaming, video streaming, and file downloads. The router also boasts multiple Ethernet ports, allowing users to connect wired devices directly for stable, high-speed connections.

Another notable characteristic of the BRM504 is its intuitive user interface, which simplifies the process of setting up and managing network settings. The web-based interface offers straightforward navigation, enabling even non-technical users to configure their networks quickly. Features like Quality of Service (QoS) prioritize bandwidth distribution, ensuring that essential applications receive the necessary resources for optimal performance.

The device's built-in security features are essential for safeguarding network traffic. It supports WPA/WPA2 encryption, which protects wireless communications from unauthorized access. Additionally, the integrated firewall enhances network security by monitoring incoming and outgoing traffic and blocking potential threats.

The TRENDnet BRM504 also offers versatile connectivity options. It includes USB ports for network storage sharing and printer access, allowing users to centrally manage resources within their networks. Compatibility with mobile devices and smart home technology ensures that users can connect various gadgets effortlessly.

Moreover, the router is designed with energy efficiency in mind. Its low power consumption not only reduces electricity costs but also minimizes its environmental impact. The compact form factor is ideal for users with limited space, making it a practical addition to any workspace or home.

In conclusion, the TRENDnet BRM504 combines speed, security, and user-friendly features, making it a fantastic choice for enhancing network performance in busy environments. With its solid build and comprehensive capabilities, it stands out as a reliable option for users seeking to improve their digital connectivity. Whether for home use or small office setups, the BRM504 is equipped to handle the demands of modern networking.
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