Star Micronics LC-7211 user manual Customer service information

Page 107

Customer service information

If you experience any technical difﬁculties with your Star printer, please refer to Appendix A How to deal with printing problems. This chapter describes easy methods to diagnose and resolve some of the problems that you may encounter.

For further technical support, you should ﬁrst contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use one of the telephone numbers listed below, depending on the country in which your Star printer was purchased.

Star Micronics Technical Hotline:
North America:	1-908-572-3300
United Kingdom:	44-1277-232036
Hong Kong:	852-2795-2335
Australia:	61-2-748-4300
New Zealand:	64-9-570-1470

Star Micronics FaxBack (Document Retrieval) System:

Requires access to a facsimile machine or board with receive capability

North America:	1-908-572-4004
Star Micronics Bulletin Board Service:
Requires a computer modem
North America:	1-908-572-5010
United Kingdom:	44-1494-461395
France:	33-1-305807
Germany:	49-69-780929
Netherlands:	31-73-424485
Australia and New Zealand:	61-2-748-2960

Customer response

Star Micronics Co., Ltd. invites your suggestions and comments on your printer and this man- ual. Please address your correspondence to Attn: Product Manager

Worldwide Headquarters

STAR MICRONICS CO., LTD.

536 Nanatsushinya, Shimizu,

Shizuoka, 424, Japan

North and South America Markets

STAR MICRONICS AMERICA, INC.

70- D Ethel Road West

Piscataway, NJ 08854-5950

European Market

STAR MICRONICS DEUTSCHLAND

GMBH

Westerbachstraße 59

D-60489 Frankfurt

F.R. of Germany

U.K. Market

STAR MICRONICS U.K. LTD.

Star House

Peregrine Business Park

Gomm Road, High Wycombe

Bucks. HP13 7DL, U.K.

Australian Market

STAR MICRONICS PTY. LTD.

Unit A/107-115 Asquith Street,

Silverwater, NSW 2141

Australia

New Zealand Market

STAR MICRONICS (N.Z.) LTD.

64 Lunn Ave. Mount Wellington

P.O. Box 6255, Wellesley St.,

Auckland, New Zealand.

Asian Market

STAR MICRONICS ASIA LTD.

18/F Tower 2, Enterprise Square

9 Sheung Yuet Road, Kowloon Bay, HONG

KONG

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Contents LC-7211 EC Council Directive 73/23/EEC and 93/68/EEC of 22 July Trademark acknowledgments Chapter About this manualContents Using the Printer with Windows 3.1 Using the EDS ModeUser Setup Utility Paper Handling Using the printer with Windows 95Using the Printer with OS/2 Warp Using the Printer with MS-DOSPage Choosing a place for the printer Printer SetupUnpacking the printer Printer SetupGeneral guide General guideRemoving the protective materials Installing the platen knobOpening the front cover Installing the ribbon cassetteOpening the front cover Printer Setup Removing the ribbon cassette Removing the ribbon cassetteOFF O Connecting to a power outlet and turning power on and offLoading fanfold paper Loading fanfold paperFanfold Cut-sheet Release lever Sheet guide Printer Setup Printing on fanfold paper Printing on fanfold paperUnparking fanfold paper Using the tear-off functionParking fanfold paper Connecting to your computer Connecting to your computerPrinter Setup Control Panel Operations Switching between on-line and off-lineForm feed fanfold paper Paper loadingLine feed Paper eject cut-sheet paperTear-off function fanfold paper Setting the top of form positionSetting the print mode Micro feedChanging the auto load position Selecting the Quiet Print ModeSelecting a font Saving a macro Saving a macroInitializing the printer Clearing the printer’s bufferEntering the EDS Mode Using the EDS ModeAbout EDS Mode settings Selecting a bank Selecting a switchChanging a switch setting Using the EDS ModeEDS Mode Settings Printing the current switch settingsExiting the EDS Mode Switch 2 Auto Tear-off Switch 4 Not used Switch 5 Paper Out DetectorSwitch 6 Not used Switch 1 Graphics DirectionSwitches 3, 4, 5 Print Pitch Switch 5 Zero StyleSwitch 6 Reserved Switches 1, 2 Print ModeSwitches 1, 2, 3, 4, 5 Code Page/International Character Set Switches 1, 2, 3, 4 Page LengthSW1 SW2 SW3 SW4 SW5 Name Country Remarks Country Remarks International Bank F Switches 1, 2, 3, 4, 5 NLQ Font SelectionInstalling the User Setup Utility User Setup UtilityStarting the User Setup Utility Starting the User Setup UtilityTo select a window Changing the General, Font, Paper and Adjust SettingsUser Setup Utility To change a setting Adjusting the dot alignmentAdjusting the dot alignment To select a setting boxChanging the printer port Saving setup data in a conﬁguration ﬁleUsing the Help menu Importing setup data from a conﬁguration ﬁleReturning to default settings Exiting the User Setup UtilitySetting up for printing with Microsoft Windows Using the Printer with WindowsSetting up for printing with Microsoft Windows 3.1 Getting ready to print Using the Printer with WindowsPrinting a document Printing a documentInstalling TrueType fonts Selecting fonts in Windows applications Selecting fonts in Windows applicationsSetting up the printer in Windows Setting up the printer in Windows 95 Using the printer with Windows Preparing to print Preparing to printPrinting a document Printing a document Installing TrueType fonts Setting up for printing with OS/2 Warp Using the Printer with OS/2 WarpUsing the Printer with OS/2 Warp Setting up for printing with MS-DOS Using the Printer with MS-DOSFanfold Paper Paper HandlingSelecting paper types Cut-Sheet PaperEnvelope Adjusting for paper thicknessAdjusting for paper thickness Paper Handling Automatic fanfold feedingManual sheet feeding Manual sheet feedingAdjust the paper guide to the position you want Clearing paper jams Clearing paper jamsConnecting the Interface Converter Optional AccessoryFunction Setting the converter’s DIP switchesSetting the converter’s DIP switches Protocol Data Length SwitchDOS/Windows Setting ParityLong test Appendix a TroubleshootingShort test Hexadecimal dump TroubleshootingDOT Adjustment Setting Problem Possible Cause Troubleshooting guideInterface cable is Printed on Return is enabled Printer case is hot Printer’s air vents are Left margin moves to Paper is not loaded Print head Dealer for repair To check the Driver Setup Checking system software settings in WindowsTo check the default printer selection To check the port Checking system software settings in MS-DOSTo check the application printer selection Printing Speed Pitch Draft cps/dpi NLQ cps/dpi Appendix B SpeciﬁcationsEnvelope Optional Serial Interface Appendix C Interface Pin OutsParallel Interface Standard Italic Character Set International Character Set Appendix D Character SetsIBM Character Set #2 Code Page #437 IBM-PC Character Set #1 Character SetsCode Page #861 Icelandic IBM Special Character SetCode Page #860 Portuguese Code Page #850 Multi-lingualCode Page #3840 IBM-Russian Code Page #863 Canadian FrenchCode Page #866 Russian Code Page #865 NordicCode Page #3845 Hungarian Code Page #3841 Gost-RussianCode Page #3844 Code Page #3843 PolishCode Page #852 Latin-2 Code Page #3846 TurkishCode Page #3848 Brazil-ABICOMP Code Page #3847 Brazil-ABNTCode Page #851 Greek Code Page #1001 ArabicCode Page #737 Greek Code Page #772 Lithuanian Code Page #869 GreekCode Page #2001 Lithuanian-KBL Code Page #928 GreekCode Page #3011 Latvian1 Code Page #774 LithuanianCode Page #3002 Estonian2 Code Page #3001 Estonian1Code Page #3041 Maltese Code Page #3012 Latvian2Code Page #3031 Hebrew Code Page #3021 BulgarianAppendix E Printer Control Codes Font and Character Set Control CommandsPrinter Control Codes Print Pitch Control CommandsTop/Bottom Margin and Vertical Tab Commands Form Feed and Related Commands Special Print Mode CommandsBit Image Graphic Commands Horizontal Print Position Control Commands Line Spacing CommandsDownload Character Commands Other Commands Appendix F Glossary ON-LINE Appendix G Control Panel Operation GuidePage MS-DOS Page Customer service information