5. Troubleshooting
Basic Functions
My Wireless AP will not turn on. No LED’s light up.
Cause:
The power is not connected.
Resolution:
Connect the PoE adapter to your AP and plug it into the power outlet.
Note: Only use the PoE adapter provided with your AP. Using any other adapter may damage your AP.
LAN Connection Problems I can’t access my AP.
Cause:
The unit is not powered on.
There is not a network connection.
The computer you are using does not have a compatible IP Address.
Resolution:
Make sure your AP is powered on.
Make sure that your computer has a compatible IP Address. Be sure that the IP Address used on your computer is set to the same subnet as the AP. For example, if the AP is set to 192.168.1.250, change the IP address of your computer to 192.168.1.15 or another unique IP Address that corresponds to the 192.168.1.X subnet.
Use the Reset button located on the rear of the AP to revert to the default settings.
I can’t connect to other computers on my LAN.
Cause:
The IP Addresses of the computers are not set correctly.
Network cables are not connected properly.
Windows network settings are not set correctly.
Resolution:
Make sure that each computer has a unique IP Address. And the IP must be in the same subnet as the AP.
Make sure that the Link LED is on. If it is not, try a different network cable.
Check each computer for correct network settings.
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