Xantrex Technology Powerpack 300 manual Out of Warranty Service, Information About Your System

Warranty and Return

Out of Warranty Service

If the warranty period for your XPower Powerpack 300 has expired, if the unit was damaged by misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee.

To return your XPower Powerpack 300 for out-of-warranty service, contact Xantrex Customer Service for a Return Material Authorization (RMA) number and follow the other steps outlined in “Return Procedure” on page 47.

Payment options such as credit card or money order will be explained by the Customer Service Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units with excessive damage, an additional fee will be charged. If applicable, you will be contacted by Customer Service once your unit has been received.

Information About Your System

As soon as you open your XPower Powerpack 300 package, record the following information and be sure to keep your proof of purchase.

p	Product Number	852-0301
p	Serial Number	_______________________________
p	Purchased From	_______________________________
p	Purchase Date	_______________________________

If you need to contact Customer Service, please record the following details before calling. This information will help our representatives give you better service.

pWarning, Error or Panel

Fault Message _________________________________

pAppliances operating when

problem occurred	_________________________________
p Description of problem	_________________________________

______________________________________________________________

______________________________________________________________

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