IBM PRO/100 SP manual Appendix A. Troubleshooting, Troubleshooting network adapter

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Appendix A. Troubleshooting

This section contains information on troubleshooting for the network adapter and modem.

Troubleshooting network adapter

The following table describes troubleshooting for the network adapter.

Problem

Action

 

 

The Combo card

v Make sure that the cable is installed properly. The network

can’t connect to the

 

cable must be securely attached to the Ethernet connector and

Network.

 

 

hub. The maximum allowable distance from adapter to hub is

 

 

 

 

100 meters. If the problem persists though the cable is attached

 

 

and the distance is within acceptable limits, try a different

 

 

cable. If you’re directly connecting two computers without a

 

 

hub or a switch, use a crossover cable.

 

v Make sure that you’re using the correct device drivers.

 

v Make sure that you’re using the device drivers that come with

 

 

the Combo card.

 

v Make sure that the switch port and the adapter have the same

 

 

duplex setting. If you configured the adapter for full duplex,

 

 

make sure that the switch port is also configured for full

 

 

duplex. Setting the wrong duplex mode can degrade

 

 

performance, cause data loss, or result in lost connections.

 

 

 

The connection

v

At 100 Mbps, use Category 5 wiring and make sure that the

fails or errors

 

network cable is securely attached.

occur.

 

v

At 100 Mbps, connect to a 100BASE-TX hub/switch (not

 

 

 

100BASE-T4).

 

v Make sure that the duplex mode setting on the adapter matches

 

 

the setting on the switch.

 

 

The adapter

v The network driver files may be corrupt or missing. Remove

stopped working

 

the drivers and then reinstall them.

without apparent

 

 

 

cause.

 

 

 

 

The Wake on LAN

v Check the BIOS for its WOL setting.

(WOL) feature is

v Make sure that the network cable is fully attached to the

not working.

 

 

adapter.

Resuming normal

v This is not a problem. If you have not connected the network

operation from

 

cable, the computer queries the Ethernet until the timeout timer

hibernation or

 

 

is reached. Connect the network.

suspend mode

 

 

 

takes a long time.

 

 

 

 

 

© Copyright IBM Corp. 2001

A-1

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Contents Intel PRO/100 SP Mobile Combo Adapter Page Contents Iv Intel PRO/100 SP Mobile Combo Adapter User’s Guide Safety Read first Vi Intel PRO/100 SP Mobile Combo Adapter User’s Guide About this book Part 1 Installation and user’s guideOnline user’s guide Registering your optionViii Intel PRO/100 SP Mobile Combo Adapter User’s Guide Installing Ethernet and modem device drivers Part 1 Installation and user’s guideSystem requirements Attach the network and modem cablesClick OK on Do you want to install the modem driver? Installing the Ethernet and Modem device drivers in WindowsClick Start→Run Select The Updated Driver Recommended and click NextFor Windows 95 OSR0 or OSR1 Click Do not install a driverFor Windows 95 OSR2.1 or OSR2.5 Click CancelClick Other Location 6Intel PRO/100 SP Mobile Combo Adapter User’s Guide Setting up the dialing properties Using the modem abroadPerforming an Unattended Install Additional setup and configurationAdvanced adapter features Advanced featuresControl Panel, double-clickNetwork 802.1p/802/1Q TaggingDefault Range 1 Adaptive Technology Enable PMEAdaptive Inter-Frame Spacing Adaptive Transmit ThresholdCoalesce Buffers Locally Administered Address LAALink Speed & Duplex PCI Bus EfficiencyReceive Buffers Smart Power DownTransmit Control Blocks Intel Priority Packet An OverviewIntel High Priority Queue Wake on LAN How to Join a Vlan From Windows NTVirtual LAN Double-clickNetwork in Control PanelProduct Contents Packet Protect Configuration SetupAdaptive Link Response 16Intel PRO/100 SP Mobile Combo Adapter User’s Guide Troubleshooting network adapter Appendix A. TroubleshootingFollowing table describes troubleshooting the modem Troubleshooting modemGeneral Modem Hardware Function Appendix B. Modem functionCommand Description AT command summaryRegister Default Description AT commands reference S-Registers1 S1 Ring Counter S0 Auto Answer Ring NumberS2 AT Escape Character user defined S5 Command Line Editing Character user defined S3 Command Line Termination Character user definedS4 Response Formatting Character user defined S7 Connection Completion Time-Out S6 Wait Before DialingS8 Comma Dial Modifier Time S11 Dtmf Dialing Speed S10 Automatic Disconnect DelayS12 Escape Guard Time S14 General Bit Mapped Options StatusS22 Results Bit Mapped Options Status S21 V.24/General Bit Mapped Options StatusS28 V.34 Modulation Enable/Disable S24 Timer to Control Sleep ModeS30 Inactivity Timer S37 Dial Line Rate default S32 Synthetic Ring VolumeS33 Synthetic Ring Frequency S35 Data Calling ToneS38 K56flex Downstream Rate RBS Links Rate Hit kbit/s S43 Auto Mode default 1, range S42 Auto Rate default 1, rangeS48 Lapm Error Control and Feature Negotiation default S90 Read-only Local Phone S89 Timer to Control Sleep ModeS108 Network Codec Type 16Intel PRO/100 SP Mobile Combo Adapter User’s Guide Adapter specifications Appendix C. SpecificationsLAN specifications 2Intel PRO/100 SP Mobile Combo Adapter User’s Guide Online technical support Appendix D. Help and service informationTelephone technical support Support 24 hours a day, 7 days a week Warranty Statements Appendix E. Product warranty and noticesIBM Warranty for Machines Items Not Covered by Warranty Extent of WarrantyWarranty Service Appendix E. Product warranty and notices Limitation of Liability Production StatusIBM Warranty for Machines Warranties of ANY Kind Production Status Asia Pacific Part 2 Worldwide Country-Unique TermsFollowing terms apply to all Emea countries EUROPE, Middle EAST, Africa EmeaFollowing terms apply to the country specified Appendix E. Product warranty and notices North America Appendix E. Product warranty and notices IBM TrademarksAvis de conformite a la reglementation d’Industrie Canada Industry Canada Class B emission compliance statementDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnione Europea Directiva EMC Conformidad électromagnética Union Européenne Directive Conformité électromagnétiqueUnion Europea Normativa EMC Appendix E. Product warranty and notices Canadian Department of Communications certification label Appendix E. Product warranty and notices Name/Machine Type Intel PRO/100 SP Mobile Combo Adapter Declaration of Conformity1995/5/EC Annex II of the DirectiveNetwork Compatibility Declaration New Zealand Compliance Statement22Intel PRO/100 SP Mobile Combo Adapter User’s Guide Appendix F. User notices 2Intel PRO/100 SP Mobile Combo Adapter User’s Guide Page Part Number 06P3814 1P P/N 06P3814
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