Fujitsu E-6570 manual Identifying the Problem, Specific Problems, Troubleshooting Table

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Troubleshooting

Your LifeBook is sturdy and subject to few problems in the field. However, you may encounter simple setup or operating problems that you can solve on the spot, or problems with peripheral devices that you can solve by replacing the device. The information in this section helps you isolate and resolve some of these straightfor- ward problems and identify failures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following procedure before pursuing complex troubleshooting.

1.Turn off your LifeBook.

2.Make sure the AC adapter is plugged into your Life- Book and to an active AC power source.

3.Make sure that any card installed in the PC Card slot is seated properly. You can also remove the card from the slot, thus eliminating it as a possible cause of failure.

4.Make sure that any devices connected to the external connectors are plugged in properly. You can also disconnect such devices, thus eliminating them as possible causes of failure.

5.Turn on your LifeBook. Make sure it has been off at least 10 seconds before you turn it on.

6.Go through the boot sequence.

7.If the problem has not been resolved, refer to the Troubleshooting Table, that follows, for more detailed troubleshooting information.

P O I N T

If you keep notes about what you have tried, your support representative may be able to help you more quickly by giving additional suggestions over the phone.

C A U T I O N

Do not return a failed LifeBook to your supplier until you have talked to a support representative.

T r o u b l e s h o o t i n g

8.If you have tried the solutions suggested in the Trou- bleshooting Table without success, contact your support representative:

Toll free: 1-800-8FUJITSU (1-800-838-5487)

Fax: 1-901-259-5700

E-mail: 8fujitsu@fpc.fujitsu.com

Web site: http://www.8fujitsu.com.

Before you place the call, you should have the following information ready so that the customer support repre- sentative can provide you with the fastest possible solu- tion:

■Product name

■Product configuration number

■Product serial number

■Purchase date

■Conditions under which the problem occurred

■Any error messages that have occurred

■Hardware configuration

■Type of device connected, if any

See the Configuration Label on the bottom of your LifeBook for configuration and serial numbers. (See Figure 2-7 on page 15 for location)

SPECIFIC PROBLEMS

Using PC-Doctor

PC-Doctor, by PC-Doctor.com, is a diagnostic program. If you are an experienced computer user you may find it useful, though, it is intended primarily to help your Fujitsu support representative better serve you. When you call for help, your support representative may ask you to setup your LifeBook for modem operation. You will be told what to do step by step, and then asked to hang up the phone and plug your phone line into the back of your LifeBook. Your support representative will then use the service computer to call your LifeBook and perform diag- nostic tests to find the nature of you problem. Messages will be displayed on the screen explaining what is being done and any further instructions that you may need.

Using the Troubleshooting Table

When you have problems with your LifeBook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty.

TROUBLESHOOTING TABLE

You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your LifeBook.

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Contents Declaration of Conformity CopyrightU T I O N FCC NoticesAvis Aux Utilisateurs Du Réseau Téléphonique Canadien DOC Industry Canada NoticesUL Notice E R T I S S E M E N TFor Authorized Repair Technicians Only U T I O N R N I N GTable of Contents Getting Started Glossary F e B o o k E S e r i e s Preface F e B o o k E S e r i e s S e c t i o n Preface WarrantyAbout this Guide Fujitsu PC Contact InformationF e B o o k E S e r i e s S e c t i o n Getting to Know Your LifeBook F e B o o k E S e r i e s S e c t i o n Unpacking Lifebook FeaturesOverview Popular Accessories Carrying Cases Additional AccessoriesTOP and Front Components Volume Control Closed Cover SwitchLock Indicator LED KeyboardLEFT-SIDE Panel Components RIGHT-SIDE Panel Components Lithium ion Battery BayFlexible Bay Release Button Flexible BayBack Panel Components Bottom Components Main Unit and Configuration LabelMemory Upgrade Compartment Power Indicator Status Indicator PanelAC Adapter Indicator Battery Level IndicatorsDVD/CD-RW/CD-ROM Drive Access Indicator Battery Charging IndicatorsFloppy Disk Drive Access Indicator PC Card Access IndicatorsKeyboard Using the KeyboardNumeric Keypad Windows KeysFunction Keys Clicking ErgoTrac Pointing DeviceDOUBLE-CLICKING Dragging Ergotrac Control AdjustmentTouchPad Pointing Device 18 Dragging Touchpad Control AdjustmentSetting the Hardware Volume Control Volume ControlControlling the Volume Flexible Bay Devices Removing and Installing Modular DevicesCold-swapping Using BayManagerKey information About BayManager Tips About Using BayManagerClick Edit/Select All Hot-swapping under Windows 2000 ProfessionalLifeBook Security Application Panel Setting UP Your Lifebook Security PanelPasswords Operating Your Lifebook Security Application Panel PrecautionsUninstalling the Security Panel Application Configuring your LifeBook Application Panel Reinstalling the Security Application PanelUser SupervisorDeactivating and Activating the LifeBook Application Panel Pre-Installed Software Lifebook Application Panel Software BayManager FeaturesSoftex Baymanager Intel SpeedstepF e B o o k E S e r i e s S e c t i o n Getting Started F e B o o k E S e r i e s S e c t i o n Connecting the Power Adapters Power SourcesConnecting the Optional Auto/Airline Adapter Connecting the AC AdapterDisplay Panel Adjusting Display Panel BrightnessOpening the Display Panel Closing the Display PanelBoot Sequence Power onBios Setup Utility Entering the Bios Setup UtilityBios Guide Booting the System With Windows 98 Second EditionFinal Settings Getting StartedRegistering Your Lifebook Booting the System With Windows 2000 ProfessionalWhat are the benefits of registering? How do I register?Suspend Mode Power ManagementPower and SUSPEND/RESUME Button Standby Mode Hibernation SAVE-TO-DISK FeatureDisplay Timeout Hard Disk TimeoutRestarting the System Power OFFUser Installable Features F e B o o k E S e r i e s S e c t i o n Low Battery State Lithium ion BatteryRecharging the Batteries R N I N GShorted Batteries Replacing the BatteryLoading a Disk SuperDisk 120 or Floppy Disk DriveSoftware Eject for LS-120 Disk Ejecting a DiskDisabling Auto Insert Notification Function Auto Insert Notification FunctionRemoving a CD CD-ROM DriveLoading a CD Auto Insert Notification Function Un-installing the DVD Player Software Installing the DVD Player SoftwareDVD Drive DVD Player SoftwareRemoving a DVD/CD Using the DVD Player SoftwareLoading a DVD/CD Exiting the DVD Player Using the DVD Player on Battery PowerTo Watch a Movie on Battery Power F e B o o k E S e r i e s S e c t i o n Modular Hard Disk Drive Hard Disk DriveFormatting the Hard Disk Drive Removing/Installing the removable hard disk drive Removing and Installing the Removable Hard Disk DriveRemoving PC Cards Installing PC CardsPC Cards I N T Removing a Memory Upgrade Module Memory Upgrade ModuleInstalling a Memory Upgrade Module Checking the Computer Recognition of NEW Memory Capacity Save-to-disk Feature on page 43 for more informationDevice Ports Infrared Port Wireless Infrared Mouse PortMicrophone Jack Stereo LINE-IN JackExternal Monitor Port Docking PortExternal Floppy Disk Drive Port I N TF e B o o k E S e r i e s S e c t i o n Troubleshooting F e B o o k E S e r i e s S e c t i o n Identifying the Problem TroubleshootingSpecific Problems Troubleshooting TableDVD/CD-ROM Drive Problems ProblemAudio Problems Push the Power and Suspend/Resume button Docking ProblemsHard Drive Problems Parallel, Serial, and USB Device Problems Memory ProblemsModem Problems Power Failures PC Card ProblemsIndicator Panel on page 16 for more information 59 for more informationPanel on page 16 for more information Power Sources on page 37 for more information37 for more information Tion Shutdown and Startup ProblemsUtility on page 39 for more information 10 for location Video ProblemsYour operation needs. See Bios Setup Utility on 65 for more information Reinstall your device. See External Monitor Port onMiscellaneous Problems Power on Self Test Messages Modem Result Codes Emergency DVD/CD-ROM Tray ReleaseTo Run the Emergency Recovery Program Recovery CDRestoring Your Pre-installed Software from CD-ROM Drivers and Applications Restore CD F e B o o k E S e r i e s S e c t i o n Care and Maintenance F e B o o k E S e r i e s S e c t i o n Lifebook Care and MaintenanceFloppy Disks and Drives BatteriesCaring for your PC Cards PC CardsCaring for your DVD, CD-ROM or CD-RW Drive F e B o o k E S e r i e s S e c t i o n Specifications F e B o o k E S e r i e s S e c t i o n Configuration Label SpecificationsFeatures E6570 E6556 E6540 Microprocessor VideoPRE-INSTALLED Software FeaturesAudio Mass Storage Device OptionsDimensions and Weight PowerKeyboard Environmental RequirementsF e B o o k E S e r i e s S e c t i o n Glossary F e B o o k E S e r i e s S e c t i o n Glossary DMA DimmDMI DOSLAN IRQLCD MidiRAM PostROM SdramVGA TFTVram WFMF e B o o k E S e r i e s 102 Index F e B o o k E S e r i e s 104 Automatic Insertion Function Disabling IndexDVD/CD-ROM Processor PS/2 Volume
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