IBM 59P5712 manual Troubleshooting, Hardware problems, System configuration problems

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Chapter 3. Troubleshooting

There are three types of installation problems that might cause your adapter to function incorrectly.

Hardware problems

System configuration problems

Fibre Channel (FC) problems

If you are having problems, use the following information to help you determine the cause of the problem and the action to take.

Hardware problems

The following is a list to help you determine if your installation problem is caused by the hardware:

Verify that all adapters are installed securely.

Verify that all cables are attached securely to the correct connectors. Be sure that the Fibre Channel connectors that attach from the J1 connector on the adapter to the device are connected securely.

Verify that the adapter is installed correctly and fully seated in the expansion slot. Check for interference due to nonstandard PCI connectors.

Verify that all peripheral devices are turned on. See “Scan Fibre Channel devices” on page 28 for information about displaying attached devices.

System configuration problems

To find out if your installation problem was caused by the system configuration, check your system board to ensure that it is configured properly (see “Installing the IBM FAStT Host Adapter” on page 6).

Fibre Channel problems

To determine if your installation problem is caused by the Fibre Channel, verify that all of the Fibre Channel devices were turned on before you turned on the server. Also, ensure that all cables are connected properly.

 Copyright IBM Corp. 1998, 2002

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Contents Installation and Users Guide Page IBM Fourth Edition June Contents Edition Notice Trademarks Safety Information To Connect To Disconnect Safety Information Viii FAStT Host Adapter Installation and Users Guide How this book is organized About this bookFAStT Host Adapter Installation and Users Guide Part I. Hardware installation FAStT Host Adapter Installation and Users Guide What is Fibre Channel? Fibre Channel adapter featuresHardware overview FAStT Host Adapter Installation and Users Guide Preinstallation procedures Installing the adapterWhat you need for the installation Handling static-sensitive devicesAdapter layouts Installing the IBM FAStT Host AdapterInstalling the adapter FAStT Host Adapter Installation and Users Guide Hardware problems TroubleshootingSystem configuration problems Fibre Channel problemsFAStT Host Adapter Installation and Users Guide Part II. Software installation FAStT Host Adapter Installation and Users Guide Software overview FAStT Host Adapter Installation and Users Guide Installing the Windows NT and Windows 2000 device drivers Adding the Windows NT driver Installing Windows NT and WindowsUpdating the Windows NT device driver Adding the Windows 2000 driverUpdating the Windows 2000 device driver Installing the Novell NetWare device driver Installing the NetWare 5.1 device driverNetWare device driver files and parameters Load QL22 Getting help and information from the World Wide Web Part III. AppendicesFAStT Host Adapter Installation and Users Guide Host adapter settings Configuration settingsAppendix A. Fast!UTIL Fast!UTIL optionsAdapter hard ID settings Selectable boot settingsRestore default settings Advanced adapter settingsAdvanced adapter settings Extended firmware settings Extended firmware settings Fibre Channel disk utility Scan Fibre Channel devicesSelect host adapter FAStT Host Adapter Installation and Users Guide Appendix B. Adapter operating environment and specifications 2 of 2. Adapter specifications Using the documentation Appendix C. Getting help and technical assistanceBefore you call Getting help and information from the World Wide Web Software service and support Hardware service and supportAppendix D. Warranty information Warranty periodProblem determination Checking software Warranty service and supportPurchasing additional services International Warranty ServicePart 1 General Terms IBM Statement of Limited WarrantyWarranty Service Limitation of Liability Part 2 Country-unique TermsNorth America Hong Kong and Macau Following Terms Apply to ALL Emea Countries Following Terms Apply to the Country Specified Egypt South AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Edition Notice Appendix E. NoticesTrademarks Industry Canada Class a emission compliance statement European Union EMC Directive conformance statementTaiwan electrical emission statement FAStT Host Adapter Installation and Users Guide Index FAStT Host Adapter Installation and Users Guide Page IBM