IBM 59P5712 manual Appendix D. Warranty information, Warranty period, Problem determination

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Appendix D. Warranty information

This section contains the warranty period for your product and the service and support that are provided by your warranty.

Warranty period

The warranty period varies by machine type and country or region.

Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed.

Prior to on-site warranty service, you are required to go through problem determination with an IBM service specialist call center technician.

A warranty period of 3 years on parts and 1 year on labor means that IBM will provide warranty service without charge for:

1.parts and labor during the first year of the warranty period

2.parts only, on an exchange basis, in the second and third years of the warranty period. IBM will charge you for any labor it provides in performance of the repair or replacement.

The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).

Machine - IBM FAStT Host Adapter

Warranty period - Three Years

Problem determination

Prior to on-site warranty service, you are required to go through problem determination with an IBM service specialist call center technician. The service specialist will run diagnostic tests on the hardware and check the software.

Running diagnostics

The IBM service specialist will help you determine whether your equipment is functioning as specified. It might be necessary to isolate the failing xSeries, Netfinity, or IntelliStationsystem; IBM component; or both from any active production environment to run diagnostics and perform defect-isolation programs. You are responsible for making the system, IBM component, or both available for running diagnostics and defect-isolation programs.

 Copyright IBM Corp. 1998, 2002

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Contents Installation and Users Guide Page IBM Fourth Edition June Contents Edition Notice Trademarks Safety Information To Connect To Disconnect Safety Information Viii FAStT Host Adapter Installation and Users Guide How this book is organized About this bookFAStT Host Adapter Installation and Users Guide Part I. Hardware installation FAStT Host Adapter Installation and Users Guide Hardware overview What is Fibre Channel?Fibre Channel adapter features FAStT Host Adapter Installation and Users Guide Handling static-sensitive devices Installing the adapterPreinstallation procedures What you need for the installationAdapter layouts Installing the IBM FAStT Host AdapterInstalling the adapter FAStT Host Adapter Installation and Users Guide Fibre Channel problems TroubleshootingHardware problems System configuration problemsFAStT Host Adapter Installation and Users Guide Part II. Software installation FAStT Host Adapter Installation and Users Guide Software overview FAStT Host Adapter Installation and Users Guide Installing the Windows NT and Windows 2000 device drivers Adding the Windows NT driver Installing Windows NT and WindowsUpdating the Windows NT device driver Adding the Windows 2000 driverUpdating the Windows 2000 device driver NetWare device driver files and parameters Installing the Novell NetWare device driverInstalling the NetWare 5.1 device driver Load QL22 Getting help and information from the World Wide Web Part III. AppendicesFAStT Host Adapter Installation and Users Guide Fast!UTIL options Configuration settingsHost adapter settings Appendix A. Fast!UTILAdvanced adapter settings Selectable boot settingsAdapter hard ID settings Restore default settingsAdvanced adapter settings Extended firmware settings Extended firmware settings Fibre Channel disk utility Scan Fibre Channel devicesSelect host adapter FAStT Host Adapter Installation and Users Guide Appendix B. Adapter operating environment and specifications 2 of 2. Adapter specifications Before you call Using the documentationAppendix C. Getting help and technical assistance Getting help and information from the World Wide Web Software service and support Hardware service and supportProblem determination Appendix D. Warranty informationWarranty period Checking software Warranty service and supportPurchasing additional services International Warranty ServicePart 1 General Terms IBM Statement of Limited WarrantyWarranty Service Limitation of Liability Part 2 Country-unique TermsNorth America Hong Kong and Macau Following Terms Apply to ALL Emea Countries Following Terms Apply to the Country Specified Egypt South AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Edition Notice Appendix E. NoticesTrademarks Taiwan electrical emission statement Industry Canada Class a emission compliance statementEuropean Union EMC Directive conformance statement FAStT Host Adapter Installation and Users Guide Index FAStT Host Adapter Installation and Users Guide Page IBM