IBM 243X user manual Problems While Configuring the Terminal

Trakker Antares 243X Hand-Held Terminal User’s Manual

Problems While Operating the Terminal (continued)

Problem Solution

The terminal appears to be locked up and you cannot enter data.

Try these possible solutions:

•(2435 only) Wait at least 10 seconds and try again. If the 2435 is still connecting to the DCS 30X or host, it will ignore any input from the keypad or scanner. Make sure the Network Connect icon is on before continuing.

•Scan a bar code label to see if the terminal responds.

•Follow the instructions in “Troubleshooting a Locked Up Application” on page 4-18.

•If the terminal will not boot or reset, contact your local Intermec service representative for help.

Problems While Configuring the Terminal

You can configure the terminal by using the TRAKKER Antares 2400 Menu System, by scanning configuration commands, or by using the clone application. If you have trouble configuring the terminal, check these possible problems and solutions.

Problem

On the 2435, you configure the security ID and the changes do not appear to be saved.

You are configuring SOM or EOM in the Configuration Menu and cannot set two characters.

You are scanning a configuration command to set one of the serial port parameters and hear three low beeps. For example, you are trying to set EOM or SOM.

You scan or enter an option for the Scanner Selection configuration command and you hear three low beeps.

Solution

You can only set the security ID with the RF network enabled. The Network Activate command must be set to the RF network before you can save any changes to the Security ID command.

You may have a space in the SOM or EOM field. The space does not show, but it is a valid character. To clear a space from the field, put the cursor in the field and press LN. Now set the two-character value for SOM or EOM.

The order in which you scan serial port protocol configuration commands is important. Configurable Serial Port (CSP) protocol uses EOM to determine the serial communications mode. When EOM is disabled, the terminal communicates in Character mode. When EOM is enabled, the terminal communicates in Frame mode.

To use Frame mode, you need to set EOM first. Next, configure Handshake, Configuration Commands Via Serial Port, LRC, SOM, and then Poll. To use Character mode, you need to disable these same parameters in reverse order.

For help, see “Using Serial Communications on the Terminal” in Chapter 3.

You may have scanned or entered a Scanner Selection command that does not apply to the type of scanner that you have installed. Try scanning or entering the Scanner Selection command again and select an option for the type of module you have installed.

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