IBM 19K4543 manual Appendix C. Help and service information, Technical support

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Appendix C. Help and service information

Appendix C. Help and service information

This section contains information on how to obtain online and telephone technical support.

Technical support

Technical support is available during the life of your product. Assistance can be obtained through the Personal Computing Support Web site and the IBM Automated Fax System. During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Technical support

IBM Personal Computing Support Web Site

http://www.ibm.com/pc/support

 

 

IBM Automated Fax System

1-800-426-3395

 

1-800-465-3299 (in Canada)

 

 

Marketing, installation, and configuration support through the HelpCenter will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installa-tion assistance, are available for a nominal fee.

Telephone technical support

To assist the technical support representative, have available as much of the following information as possible:

1.Option name

2.Option number

3.Proof of purchase

4.Computer manufacturer, model, serial number (if IBM), and manual

5.Exact wording of the error message (if any)

6.Description of the problem

7.Hardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table or to the enclosed technical support insert. If the number is not provided, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Support 24 hours a day, 7 days a week

Canada (Toronto only)

1-416-333-3344

© Copyright IBM Corp. 2000

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Contents OPTIONS User’s Guideby IBM 19K4543Page 19K4543 First Edition May Copyright IBM Corp Contentsiv High-Rate Wireless LAN PC Card User’s Guide Installálás el tt olvassa el a Biztonsági el írások kéziköny Safety InformationPreden namestite ta izdelek, preberite knjižico Varnostne informacije Safety Information viii High-Rate Wireless LAN PC Card User’s Guide About this book Part 1 Installation and user’s guidePart 2 Appendixes x High-Rate Wireless LAN PC Card User’s Guide Product description Part 1 Installation and user’s guideSoftware description Installing the High-Rate Wireless LAN PC Card Configuring the High-Rate Wireless LAN networkInstalling the Client Manager software Peer-to-Peer workgroupsInstalling the device drivers in Windows 95 and Windows Installing the device drivers1. Insert the High-Rate Wireless LAN PC Card into your computer Installing the device drivers in Windows Installing the device drivers in Windows NTSelecting the Miniport device driver 1-6 High-Rate Wireless LAN PC Card User’s GuideNetwork installation 1. Click Start → Settings → Control Panel Setting basic parametersCompleting the installation Setting advanced parameters Using and maintaining the High-Rate Wireless LAN PC CardRadio antennas Removing the PC Card 2. Select Stop High-Rate Wireless LAN PC CardMaintaining your PC Card Viewing other computers in the network Using Client ManagerViewing and modifying PC Card settings Viewing wireless link quality2. Select Configuration Profile 2. Select Client Manager 1. Click Start → Programs → High-Rate Wireless LAN workgroup1-14 High-Rate Wireless LAN PC Card User’s Guide Physical specifications Appendix A. Product specificationsPower characteristics Form factorRadio characteristics Networking characteristicsRange Wireless LAN RangeHigh speed MediumChannel ID Supported frequesncy sub-bandsETSI When installing High-Rate Wireless LAN PC Cards, the channel configuration is managed as follows A-6 High-Rate Wireless LAN PC Card User’s Guide Troubleshooting the LEDs Appendix B. TroubleshootingThere is no device driver installed Changing the TCP/IP settings Troubleshooting the network connectionLEDs work but you can’t connect to the network Appendix B. Troubleshooting B-3B-4 High-Rate Wireless LAN PC Card User’s Guide Technical support Appendix C. Help and service informationTelephone technical support Canada all others C-2 High-Rate Wireless LAN PC Card User’s GuideU.S.A. / Puerto Rico The IBM Warranty for Machines Warranty StatementsAppendix D. Product warranties and notices Items Not Covered by Warranty Extent of WarrantyWarranty Service WARRANTIES OF ANY KINDLimitation of Liability Production StatusWarranty period* - Three Years Appendix D. Product warranties and notices D-5 D-6 High-Rate Wireless LAN PC Card User’s Guide DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Part 2 - Worldwide Country-Unique TermsASIA PACIFIC EUROPE, MIDDLE EAST, AFRICA EMEAThe following terms apply to the country specified The following terms apply to all EMEA countriesApplicability of suppliers and resellers unchanged Appendix D. Product warranties and notices D-9 NORTH AMERICA NoticesElectronic emission notices TrademarksFederal Communications Commission FCC Statement Avis de conformité à la réglementation d’Industrie Canada Industry Canada Class B emission compliance statementEuropean Union EMC Directive conformance statement Tested To Comply With FCC Standards FOR HOME OR OFFICE USEAppendix D. Product warranties and notices D-13 D-14 High-Rate Wireless LAN PC Card User’s Guide Union Europea - Normativa EMCAppendix D. Product warranties and notices D-15 D-16 High-Rate Wireless LAN PC Card User’s Guide Page Part Number 19K4543 File Number D4Q7A