Before you call

7:GETTING HELP AND TECHNICAL ASSISTANCE

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This chapter contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your xSeries or IntelliStation system, and whom to call for service, if it is necessary.

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

•Check all cables to make sure they are connected.

•Check the power switches to make sure that the system is turned on.

•Use the troubleshooting information in your system documentation, and use diagnostic tools that come with your system.

•Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical informa- tion, hints, tips, and new device drivers.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and soft- ware. The information that comes with your system also describes the diagnostic tests that you can per- form. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you sus- pect a software problem, see the information for the operating system or program.

Using the Documentation

Information about your IBM xSeries or IntelliStation system and preinstalled software, if any, is avail- able in the documentation that comes with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documen- tation for instructions for using the diagnostic programs. The troubleshooting information or the diagnos- tic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and

IntelliStation products, services, and support. The address for IBM xSeries information is

http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is

http://www.ibm.com/pc/intellistation/.

You can find service information for your IBM products, including supported options, at

http://www.ibm.com/pc/support/.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.

For more information about Support Line and other IBM services, go to http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1- 800-IBM-SERV (1-800-426-7378).

Hardware service and support

You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. Go to http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800- IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

IBM UPS 7500XHV, IBM UPS 10000XHV specifications

IBM has always been at the forefront of technological advancements, and its line of uninterruptible power supplies (UPS) is no exception. Two noteworthy models in their UPS range are the IBM UPS 10000XHV and the IBM UPS 7500XHV. Both models are designed to provide reliable power protection for critical IT infrastructure, ensuring continuous operation even during power disturbances.

The IBM UPS 10000XHV is engineered for high-capacity applications, offering a robust power output of 10,000 VA. This model is particularly well-suited for data centers and enterprise environments that require dependable power support. One of the standout features of the 10000XHV is its advanced double-conversion technology. This technology ensures a consistent output voltage and frequency, effectively isolating connected equipment from any external power fluctuations. With an impressive battery runtime, this UPS allows organizations to maintain operational continuity, giving time for systems to transition to backup power sources or to shut down gracefully.

In addition to its impressive power output, the UPS 10000XHV incorporates real-time monitoring and management capabilities via its integrated LCD display. This feature allows users to easily track the UPS's performance metrics, battery status, and load levels, facilitating proactive maintenance and management. Furthermore, the UPS is designed with hot-swappable batteries, enabling replacement without interrupting the operation of connected devices.

On the other hand, the IBM UPS 7500XHV offers a slightly lower capacity at 7,500 VA, making it an ideal choice for moderately sized environments or less demanding applications. This model also leverages the same double-conversion technology, ensuring protection against power disruptions. The 7500XHV boasts an efficient design that minimizes energy consumption, a crucial factor for organizations looking to reduce operational costs while maintaining performance reliability.

Both models feature a range of connectivity options that facilitate seamless integration into various network environments. They support multiple communication protocols, enabling users to configure and manage UPS operations remotely through a centralized management system. In terms of safety, IBM has equipped these UPS units with advanced battery management technologies to extend battery life and optimize performance.

In conclusion, the IBM UPS 10000XHV and 7500XHV represent cutting-edge solutions for organizations seeking dependable power protection. With their advanced features and technologies, these UPS units are essential for safeguarding critical infrastructure against the unpredictable nature of power fluctuations, ultimately ensuring operational resilience in today’s digital landscape.