Useful OS X Applications, Atto Problems?

***Changes to the adapters NVRAM settings must be changed on each channel of the HBA followed by the commit button and a restart***

Useful OS X Applications

TextEdit – Text editor

Can be found in: /Applications/TextEdit

Disk Utility – OS X disk repair / formatting tool

Can be found in: /Applications/Utilities/DiskUtility

Console – Allows user to see application logs in real-time

Can be found in: /Applications/Utilities/Console

Finder – Standard file viewer (similar to Windows Explorer)

Terminal – Terminal application which allows a user to send Unix based commands Can be found in: /Applications/Utilities/Terminal

Kextstat grep ATTO – Shows which ATTO Fibre Channel driver is loaded into memory (key info)

Apple System Profiler – System utility which will output a file with useful system info (processor type, RAM installed, OS version, driver versions, application versions, logs, etc.)

Can be found in: Apple Menu  About this Mac  More Info

ATTO Problems?

Escalation Checklist

1.Computer Model:

2.Operating System:

3.OS Patch Level:

4.PCI or PCIe slot # and type (x4, x8, …):

5.ATTO driver version (from the Configuration Tool):

6.List of all of the devices attached to the ATTO HBA:

7.Did this configuration ever work?

8.Is this a new error that just started happening, or is this an error that has been around since the first use.

9.How duplicable is the error? Does the error occur sporadically/randomly, or can it be reproduced each

and every time?

Useful Logs to collect and escalate:

∙Apple System Profiler Output (ASP)

∙IOREG Output ( from IOREG Command)

∙Dump of ATTOCelerityFCLOG and ATTOCelerityFCMPLog Utility when the issue occurs

∙Terminal output with the following commands:

∙Kextstat grep ATTO

∙Java – version

Digital Media Storage Solution Installation Guide	28
© Copyright 2010, IBM Corporation. All rights reserved.