Billion Electric Company CO1 No response to phase 2 requests, VPN tunnel is up but I can’t ping

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Billion BiGuard VPN Client

No response to phase 2 requests

120348 Default (SA CnxVpn1-CnxVpn1-P2) SEND phase 2 Quick Mode [HASH] [SA] [NONCE] [ID] [ID]

120349 Default (SA CnxVpn1-CnxVpn1-P2) SEND phase 2 Quick Mode [HASH] [SA] [NONCE] [ID] [ID]

120351 Default (SA CnxVpn1-CnxVpn1-P2) SEND phase 2 Quick Mode [HASH] [SA] [NONCE] [ID] [ID]

120351 Default (SA CnxVpn1-CnxVpn1-P2) SEND phase 2 Quick Mode [HASH] [SA] [NONCE] [ID] [ID]

Check algorithms and phase 2 identities (“Local address” and “Network address”). Some settings must mismatch between the VPN and the VPN gateway.

I clicked on “Open tunnel”, but nothing happens.

Read logs of each VPN tunnel endpoint. IKE requests can be dropped by firewalls. An IPSec Client uses UDP port 500 and protocol ESP (protocol 50).

The VPN tunnel is up but I can’t ping!

If the VPN tunnel is up, but you still cannot ping the remote LAN, here are a few guidelines:

1.Check Phase 2 settings: VPN Client address and Remote LAN address. Usually, VPN Client IP address should not belong to the remote LAN subnet.

2.Once VPN tunnel is up, packets are sent with ESP protocol. This protocol can be blocked by firewall. Check that every device between the client and the VPN server does accept ESP.

3.Check your VPN server logs. Packets can be dropped by one of its firewall rules.

4.Check your ISP support ESP.

5.If you still cannot ping, follow ICMP traffic on VPN server LAN interface and on LAN computer interface (with Ethereal for example). You will have an indication that encryption works.

6.Check the “default gateway” value in VPN Server LAN. A target on your remote LAN can receive pings but does not answer because there is a no “Default gateway” setting.

7.You cannot access to the computers in the LAN by their name. You must specify their IP address inside the LAN.

We recommend you to install ethereal (http://www.ethereal.com) on one of your target computer. You can check that your pings arrive inside the LAN.

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Chapter 5: Troubleshooting

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Contents BiGuard C01 Version ReleaseTable of Contents Troubleshooting Introduction FeaturesIntroduction to BiGuard VPN Client Configuration building Invisible User InterfaceInstalling BiGuard VPN Client Software installationActivation Wizard Software EvaluationTwo easy step Wizard 2 Enter License Number Error codes Error messages Error explanations Software Uninstallation Navigation the user interface Navigation the User InterfaceSystem Tray Navigation the User Interface Main Window Main MenusStatus Bar Windows AboutVPN Client start mode Hidden InterfaceWizards PreferencesMiscellaneous Configuration Wizard VPN ConfigurationFour easy step Wizard VPN Configuration VPN Configuration How to create a VPN Tunnel? VPN Tunnel ConfigurationMultiple Authentication or IPSec Configuration Phase Advanced Features Authentication or PhaseWhat is Phase 1? Phase 1 Settings Description IKEPhase 1 Advanced configuration Advanced featuresLocal and Remote ID What is Phase 2? IPSec Configuration or PhasePhase 2 Settings Description Phase 2 Advanced configuration ESPVPN Configuration Global Parameters Global Settings Description Lifetime secVPN Tunnel View How to view opened tunnels? MiscellaneousWhat is USB Mode? USB ModeHow to set USB Mode on? How to enable a new USB Stick? How to configure IPSec VPN Client with Certificates? Additional support documentsVPN Configuration Configuration Tools Console and Logs Console WindowsPlcy Policy not used Troubleshooting VPN IPSec TroubleshootingIntroduction Tools in case of trouble« received remote ID other than expected » error « no keystate » error« no Proposal Chosen » error No response for phase 1 requests « Invalid ID Information » errorSEND, Recv and that is all Clicked on Open tunnel, but nothing happens No response to phase 2 requestsVPN tunnel is up but I can’t ping MD5 SHA1 Appendix B Product Support and Contact Information

CO1 specifications

Billion Electric Company, also known as CO1, has established itself as a prominent player in the global market, particularly in the fields of telecommunications, energy management, and smart technology solutions. Founded in the late 1980s in Taiwan, the company has grown from a local manufacturer of electronic components to a significant provider of advanced technological solutions. Its commitment to innovation has enabled it to stay ahead in an ever-evolving industry characterized by rapid changes and competitive pressures.

One of the main features of Billion Electric Company is its extensive product portfolio, which includes networking equipment, broadband devices, and energy management systems. The company is particularly well-known for its high-quality routers, modems, and gatekeepers that support various broadband access technologies, such as DSL, fiber-optic, and wireless communications. This wide range of products demonstrates Billion’s capability to cater to diverse market needs, making it a preferred choice for service providers and enterprises globally.

Billion Electric has also made significant strides in the field of smart energy technologies. The company offers innovative solutions that enhance energy efficiency and promote sustainability. Its energy management systems facilitate real-time monitoring and control of energy consumption, helping businesses reduce costs while minimizing their environmental impact. This alignment with global sustainability goals has further solidified Billion's reputation as a responsible technology partner.

In terms of technology, Billion Electric Company employs cutting-edge research and development practices to drive its innovation agenda. The company invests heavily in R&D to develop next-generation products that meet the demands of the smart city ecosystem. Technologies like IoT (Internet of Things), AI (Artificial Intelligence), and cloud computing are some of the cornerstones of Billion's product development strategy. These technologies enable seamless connectivity and intelligent decision-making, which are essential for modern networking and energy management systems.

Billion Electric Company is also characterized by its dedication to customer satisfaction. The company engages closely with its clients to understand their requirements and provide tailored solutions. This customer-centric approach is evident in its robust support systems, which ensure that clients receive timely assistance and training on products.

In summary, Billion Electric Company CO1 stands out in the realms of telecommunications and energy management through its diverse product offerings, commitment to innovation, and focus on customer satisfaction. As the world continues to embrace digital transformation and sustainable practices, Billion Electric is well-positioned to contribute to a more connected and energy-efficient future.