Billion Electric Company CO1 user manual Appendix B Product Support and Contact Information

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Billion BiGuard VPN Client

APPENDIX B: Product Support and Contact Information

Most problems can be solved by referring to the Troubleshooting section in the User’s Manual. If you cannot resolve the problem with the Troubleshooting chapter, please contact the dealer where you purchased this product.

Contact Billion

WORLDWIDE

http://www.billion.com/

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Appendix B: Product Support and Contact Information

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Contents BiGuard C01 Version ReleaseTable of Contents Troubleshooting Features IntroductionIntroduction to BiGuard VPN Client Configuration building Invisible User InterfaceInstalling BiGuard VPN Client Software installationSoftware Evaluation Activation WizardTwo easy step Wizard 2 Enter License Number Error codes Error messages Error explanations Software Uninstallation Navigation the User Interface Navigation the user interfaceSystem Tray Navigation the User Interface Main Window Main MenusStatus Bar Windows AboutWizards VPN Client start modeHidden Interface PreferencesMiscellaneous VPN Configuration Configuration WizardFour easy step Wizard VPN Configuration VPN Configuration VPN Tunnel Configuration How to create a VPN Tunnel?Multiple Authentication or IPSec Configuration Phase Authentication or Phase Advanced FeaturesWhat is Phase 1? Phase 1 Settings Description IKEPhase 1 Advanced configuration Advanced featuresLocal and Remote ID IPSec Configuration or Phase What is Phase 2?Phase 2 Settings Description Phase 2 Advanced configuration ESPVPN Configuration Global Parameters Global Settings Description Lifetime secVPN Tunnel View How to view opened tunnels? MiscellaneousUSB Mode What is USB Mode?How to set USB Mode on? How to enable a new USB Stick? How to configure IPSec VPN Client with Certificates? Additional support documentsVPN Configuration Configuration Tools Console and Logs Console WindowsPlcy Policy not used Introduction TroubleshootingVPN IPSec Troubleshooting Tools in case of trouble« no keystate » error « received remote ID other than expected » error« no Proposal Chosen » error « Invalid ID Information » error No response for phase 1 requestsSEND, Recv and that is all No response to phase 2 requests Clicked on Open tunnel, but nothing happensVPN tunnel is up but I can’t ping MD5 SHA1 Appendix B Product Support and Contact Information

CO1 specifications

Billion Electric Company, also known as CO1, has established itself as a prominent player in the global market, particularly in the fields of telecommunications, energy management, and smart technology solutions. Founded in the late 1980s in Taiwan, the company has grown from a local manufacturer of electronic components to a significant provider of advanced technological solutions. Its commitment to innovation has enabled it to stay ahead in an ever-evolving industry characterized by rapid changes and competitive pressures.

One of the main features of Billion Electric Company is its extensive product portfolio, which includes networking equipment, broadband devices, and energy management systems. The company is particularly well-known for its high-quality routers, modems, and gatekeepers that support various broadband access technologies, such as DSL, fiber-optic, and wireless communications. This wide range of products demonstrates Billion’s capability to cater to diverse market needs, making it a preferred choice for service providers and enterprises globally.

Billion Electric has also made significant strides in the field of smart energy technologies. The company offers innovative solutions that enhance energy efficiency and promote sustainability. Its energy management systems facilitate real-time monitoring and control of energy consumption, helping businesses reduce costs while minimizing their environmental impact. This alignment with global sustainability goals has further solidified Billion's reputation as a responsible technology partner.

In terms of technology, Billion Electric Company employs cutting-edge research and development practices to drive its innovation agenda. The company invests heavily in R&D to develop next-generation products that meet the demands of the smart city ecosystem. Technologies like IoT (Internet of Things), AI (Artificial Intelligence), and cloud computing are some of the cornerstones of Billion's product development strategy. These technologies enable seamless connectivity and intelligent decision-making, which are essential for modern networking and energy management systems.

Billion Electric Company is also characterized by its dedication to customer satisfaction. The company engages closely with its clients to understand their requirements and provide tailored solutions. This customer-centric approach is evident in its robust support systems, which ensure that clients receive timely assistance and training on products.

In summary, Billion Electric Company CO1 stands out in the realms of telecommunications and energy management through its diverse product offerings, commitment to innovation, and focus on customer satisfaction. As the world continues to embrace digital transformation and sustainable practices, Billion Electric is well-positioned to contribute to a more connected and energy-efficient future.