Troubleshooting and tips
! | Take note of the hints in the "Connecting external devices" chapter, when you connect or | |
disconnect cables. | ||
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If a fault occurs in your notebook, try to eliminate it with the measures described in this chapter. If you fail to correct the problem, proceed as follows:
ÊMake a note of the steps and the circumstances that led to the fault. Also make a note of any error messages displayed.
ÊSwitch the notebook off.
ÊContact your sales outlet or our hotline/help desk.
You have forgotten your user and/or supervisor password.
If you have forgotten your user password, enter the supervisor password or contact your system administrator. If the supervisor password is also no longer available, contact our help desk. The help desk will refer you to our service partner, who will unlock your notebook (for a charge).
Installing new software
When installing programmes or drivers, important files may be overwritten and modified. To be able to access the original data in the case of any problems following installation, you should backup your hard disk prior to installation.
Restoring the operating system
With the Windows Recovery CD you can restore the operating system on your notebook.
During restoring the operating manual the contents of your hard disk will be overwritten. After this, operating system, drivers and software utilities will be reinstalled. For this reason you should try to save important data to a backup medium before you restore the hard disk contents.
i | Detailed PC knowledge is required for manual partitioning. |
ÊInsert the Windows Recovery CD into the optical drive and switch the notebook on.
ÊStart the Setup programme on the CD.
ÊFollow the instructions on the screen.
You must then reinstall all the drivers. Use the "Drivers & Utilities" CD.
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