Cisco Systems MCS 7800 Series manual Viewing Ctms Alarms and System Error Messages

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Chapter 6 Troubleshooting the CTMS System

Viewing CTMS Alarms and System Error Messages

Figure 6-1 Troubleshooting Window

Viewing CTMS Alarms and System Error Messages

You can view CTMS alarms, systems error and system warning messages in one of two ways:

•Click System Errors under the Troubleshooting folder in the Navigation Pane. You will see a list of all warning and error messages.

•From the System Status bar, click the icon for Warnings or Errors.

–If you click the icon for Warnings, you will see endpoint alert information. Warnings are issued every 20 seconds when an endpoint crosses its packet loss threshold. If congestion continues for more than 40 seconds, the endpoint will be dropped.

–If you click the icon for Errors, you will see endpoint drop information. Whenever an endpoint drops from high packet loss, an error is issued with the error code “CONGESTION.”

Whether you select System Errors under Troubleshooting, or click Error or Warning icons, messages are displayed in the following tabular format as shown in Figure 6-2.

 

Cisco TelePresence Multipoint Switch Release 1.1 Administration Guide

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OL-12586-02

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Contents Americas Headquarters Customer Order Number Text Part Number OL-12586-02Page N T E N T S Configuring and Editing SIP Profile Settings Benefits OL-12586-02 Feature Benefit General DescriptionIncrease in the Number of Supported Segments New in Ctms ReleaseSystem Requirements Preface OL-12586-02 Contents OverviewAdministrative Roles User InterfaceHeader System StatusNavigation Pane Content AreaSystem Information Configuring Cisco Unified Communications Manager for Ctms Creating a SIP Trunk Security Profile Logging into the Unified CM Administration ApplicationPrerequisites Creating a SIP Trunk Field Required SettingField Required Setting Device Information Configuring a Route Pattern Field Required Setting Pattern DefinitionInstalling Ctms Administration Software Installing the Ctms Administration Software OL-12586-02 OL-12586-02 Configuring Ctms Administration Software System Settings Editing IP SettingsEditing Access Settings 2shows the Access Settings screenConfiguring and Editing QoS Settings 3shows the QoS Settings screenSystem Settings window Setting Setting Configuring and Editing Resource Management Field or Button SettingConfiguring and Editing Snmp Settings CuvcConfiguration area SnmpRestarting Ctms 6shows the Restart Ctms screenCisco Unified Communications Manager Settings Importing and Exporting FilesConfiguring and Editing Unified CM Settings Configuring and Editing SIP Profile SettingsSIP Profile Settings Configuring and Editing Cisco TelePresence Manager Settings Configuring and Editing Access Management 11shows the Access Management screen11 Access Management Field DescriptionEnter settings as described in Table Edit User Settings 13shows the Software Upgrade screen Upgrading Software VersionInterface Failover To enable interface failoverTo disable interface failover OL-12586-02 Defining and Editing Default Settings Managing MeetingsDefault Settings Creating and Editing Static Meetings 2shows the Static Meetings screenTo create or edit a static meeting New Static Meetings Settings Field or Button Ad Hoc Meetings Creating and Editing Ad Hoc MeetingsHoc Meeting window Ad Hoc MeetingsCreating and Editing Meeting Templates Hoc Meetings window Meeting TemplatesMeeting Templates Settings Viewing Scheduled Meetings 6shows the Scheduled Meetings screenViewing and Editing Active Meetings Active Meetings ScreenActive Meetings Settings Viewing and Editing Active Meetings Field Description Troubleshooting the Ctms System Viewing Ctms Alarms and System Error Messages Troubleshooting WindowOFF Configuring the Severity Level of System Error Messages Crit Error Warn Info Debug DEBUG2 DEBUG3 Filtering the Log File Table ListingsTroubleshooting Specific Issues Downloading Log FilesProblem Possible Solutions OL-12586-02 Monitoring Ctms System Processes Monitoring System Status Monitoring and Restarting System Processes FieldViewing Call Statistics Call Statistics ScreenAudio Statistics Video StatisticsRoom Testing Room Testing Screen Monitoring Ctms System Processes Room Testing Interoperability with Legacy Video Conferencing Devices How Cisco TelePresence Interoperability WorksCisco TelePresence Interoperability From CTS/CTMS to Cuvc Benefits CaveatsCTS Endpoint Software Requirements Cuvc Software and Hardware RequirementsUnified CM Software Requirements Configuring Cisco TelePresence Interoperability Creating a SIP Trunk Security ProfileCreating a SIP Trunk Configuring Cuvc for Cisco TelePresence Interoperability Field RequiredSIP Configuration Screen H.323 Configuration Screen Check the Allow conference to grow over guaranteed value box Configuring Ctms for Cisco TelePresence Interoperability Creating Static Meetings in Ctms for InteroperabilitySetting Setting Troubleshooting Cisco TelePresence Interoperability Starting a CLI Session Tables of ContentsIntroduction Ending a CLI Session Ctms CLI CommandsCLI Command Basics Page Cisco TelePresence System Release 1.4 Administrator’s Guide Usage Guidelines Examples Related Commands Syntax Description Command ModesCommand History Release Modifications CommandDescriptionMedia GetDSCP Syntax Description Command Modes Command HistoryAdminmedia GetDSCP Media GetDSCPAdminset badepdetect disable Set badepdetect enable disable EnableDisable Set badepdetectSet logging Enables or disables logging feature Set commandcountSet commandcount enable disable Enable Adminset commandcount enableSet conferencetermination true false Command DescriptionSet conferencetermination ShowSet cuvcdialrepeatinterval number Admin set cuvcdialrepeatintervalSet cuvcdialrepeatinterval Set cuvcdialrepeattime number Admin set cuvcdialrepeattimeSet cuvcdialrepeattime Syntax Description Command Modes Command HistorySet damping Set feedbackwaitbasetime value Adminset feedbackwaitbasetimeSet feedbackwaitbasetime Set holdresume true false Admin set holdresume trueSet holdresume TrueSet latenedmins value Admin set lateendminsSet lateendmins Release ModificationsAdminset logging enable Set logging enable disableEnable Enables logging Disable Disables logging Set loggingSet network dns primary address secondary address Adminset network dns primarySet network dns Set network ip eth0Set network ip eth0 Reboots after you execute this commandAdminset network ip eth0 192.168.1.5 Set network ip eth0 addressCommandModifications Set password adminSet password admin Related Commands DescriptionSet timezone timezone Adminset timezone PacSet timezone Show account Adminshow account Name = test, Privilege =Show account AccountShow active conference Adminshow active conferenceShow active conference 9059578056Show badep Set badepdetect Enables or disabled bad endpoint detectionAdminshow badep Show badepShow conferencetermination Admin show conferenceterminationShow conferencetermination Show cuvcdialrepeatinterval Admin show cuvcdialrepeatintervalShow cuvcdialrepeatinterval Show cuvcdialrepeattime Use this command to view configured Cuvc redial retry valueAdminshow cuvcdialrepeattime Show cuvcdialrepeattimeAdminshow damping s CommandDescriptionsSet damping Sets damping values for switching Show dampingShow details conference participant Adminshow details conferenceShow details Show dscp packet Adminshow dscp packetShow dscp packet Set feedbackwaittime confid number Adminshow feedbackwaittimeShow feedbackwaittime SetShow feedbackwaitbasetime Adminshow feedbackwaitbasetimeShow feedbackwaitbasetime Current Feedback wait base time is 250 msDetail Show firewall listShow firewall list detail page file name File nameUdp Anywhere Udp dptsunrpc Udp Anywhere Udp dpt1502 Show hardware Show hardwareShow holdresume Adminshow holdresumeShow holdresume Set holdresumeShow lateendmins Adminshow latenedminsShow lateendmins Set lateendminsCommand was first documented Show loginsShow logins number Adminshow loginsShow myself Show myselfNetwork all Show network allShow network all Stream Connected Show network eth0 Adminshow network eth0Show network eth0 Adminshow network failover Show network failoverShow network ipconntrack Show config allAdminshow network ipconntrack Show network maxipconntrack Adminshow network maxipconntrackShow network maxipconntrack Show network route RouteShow network status Adminshow network statusAdminshow network status search cisco.com Show network status search nameShow packages active name active * inactive name inactive Adminshow packages active kernelShow packages Show rtpsleep Adminshow rtpsleepShow rtpsleep All Shows statistics for all conferences Show statisticsShow statistics all conference confid 001 16ca4011 101 Show status Adminshow statusShow status Buffers 68972K Total Free Used Disk/active 4032124K 2117232K Threshold Show thresholdShow threshold Show timezone config list Show timezoneSet timezone Defines a new timezone Show version active inactive Adminshow version activeShow version Show workingdir Adminshow workingdirShow workingdir Utils remoteaccount Utils remoteaccount enable disableAdminutils remoteaccount enable Utils remoteaccount Creates a remote accountUtils remoteaccount create name Adminutils remoteaccount create ciscotechUtils remoteaccount create Utils remoteaccount status Adminutils remoteaccount statusUtils remoteaccount status Utils remoteaccountSystem Utils system restartUtils system restart Utils system shutdown Utils system shutdownAdminutils system switch-version Utils system switch-versionUtils system switch-version OL-12586-02

MCS 7800 Series specifications

The Cisco Systems MCS 7800 Series is designed to provide advanced unified communications and call processing solutions for businesses of all sizes. These servers are part of Cisco's extensive portfolio, aimed at delivering reliable and scalable collaboration services. The MCS 7800 Series is particularly known for its ability to support Cisco Unified Communications Manager (CUCM), which is central to managing voice, video, messaging, and presence services across organizations.

One of the standout features of the MCS 7800 Series is its robust hardware architecture. It comes equipped with multi-core processors that ensure high performance and responsiveness, enabling organizations to handle substantial call volumes and maintain seamless communication. With support for both virtualized and non-virtualized deployments, the MCS 7800 Series can easily fit into various IT environments, making it a flexible choice for enterprises.

In terms of technology, MCS 7800 servers leverage redundancy and high availability to minimize downtime. This is critical for mission-critical applications where communication reliability is paramount. Features such as RAID configurations for data protection and hot-swappable components contribute to system resilience while ensuring continuous operation during upgrades or maintenance.

Security is another cornerstone of the MCS 7800 Series. Cisco incorporates advanced security measures across its communications platforms, including encryption for voice traffic, robust authentication, and secure access controls to ensure that sensitive information remains protected.

Scalability is also a key characteristic of the MCS 7800 Series. Organizations can easily scale their deployments from small to large setups seamlessly, allowing them to grow as their communication needs evolve. Support for a variety of licensing and deployment options enables businesses to choose a configuration that best suits their operational requirements.

The MCS 7800 Series supports an array of collaboration tools, enhancing productivity and improving user experiences. Features such as voice mail, video conferencing, and mobility services are integrated to offer a comprehensive suite of communication capabilities.

Furthermore, Cisco's commitment to software updates ensures that the MCS 7800 Series keeps pace with evolving technological standards and user needs. Regular updates enable organizations to benefit from the latest features and security enhancements, ensuring long-term investment protection.

Overall, the Cisco Systems MCS 7800 Series serves as a powerful, flexible, and secure foundation for modern enterprise communication, making it an ideal choice for organizations looking to enhance their collaboration capabilities.
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