Submitting a Service Request

Preface

Obtaining Additional Publications and Information

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411

Australia: 1 800 805 227

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

Cisco CRS-1 Carrier Routing System Multishelf System Upgrade and Conversion Guide

	OL-12571-01	ix

CRS-1 specifications

Cisco Systems' Carrier Routing System (CRS-1) is a cutting-edge, high-capacity router designed to meet the demands of service providers and large enterprises. Introduced in the early 2000s, the CRS-1 represents a significant leap forward in routing technology, offering unparalleled performance, scalability, and reliability.

One of the primary features of the CRS-1 is its exceptional scalability. The system is built on a modular architecture that allows for easy upgrades and expansions. This enables service providers to start with a configuration that suits their immediate needs while having the flexibility to expand as traffic demands grow. The CRS-1 supports a wide range of line cards, enabling data, voice, and video to be managed on a single platform, which simplifies network management and reduces operating costs.

The CRS-1 leverages advanced technologies that enable it to deliver impressive performance. With the ability to handle up to 92 terabits per second of throughput, the router is capable of supporting a vast number of connections, making it well-suited for large-scale service providers and data centers. This level of performance is powered by Cisco’s proprietary silicon technology, which optimizes the packet forwarding process and enhances overall efficiency.

Another key characteristic of the CRS-1 is its strong focus on reliability and redundancy. The system is designed with high availability in mind, ensuring that it can continue to operate seamlessly even in the event of hardware failures. Redundant components, such as power supplies and route processors, allow the CRS-1 to maintain its performance and uptime, a critical requirement for mission-critical network operations.

Additionally, the CRS-1 supports a wide variety of protocols and technologies, including Internet Protocol (IP), Multiprotocol Label Switching (MPLS), and various service provider features. This versatility makes it a compelling choice for organizations looking to implement advanced networking capabilities, such as Quality of Service (QoS) and traffic engineering.

In summary, the Cisco Systems CRS-1 stands out as a formidable solution for modern routing needs. Its modular design, exceptional scalability, robust performance, reliability, and support for multiple protocols and services make it an ideal choice for service providers and enterprises seeking to future-proof their networks. As the demand for bandwidth continues to surge, the CRS-1 remains a pivotal component in the evolution of networking infrastructure.