Cisco Systems 78-11324-02 manual VHM Support for Cisco CallManager, Cisco CallManager Release

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Chapter 1 Voice Health Monitor Overview

 

VHM Support for Cisco CallManager

 

Table 1-2 Voice Device Groups (continued)

 

 

 

 

Group

Description

 

 

 

 

VoiceMailGateways

Digital PBX Adapter (DPA) devices

 

 

that provide Octel Voice Mail

 

 

integration to Cisco CallManager. In

 

 

the Summary View,

 

 

VoiceMailGateways are summarized in

 

 

one row.

 

 

 

 

MonitoredPhone

Selected IP phones monitored. In the

 

 

Summary View, all monitored phones

 

 

are summarized in one row.

 

 

 

 

For each voice device group, the following information is displayed on VHM

Real-Time Dashboard:

Number of devices in the group

Number of devices that have a Critical level fault

Number of devices that have a Warning level fault

Number of devices whose status is Indeterminate

For further information on the Real-Time Dashboard and the individual information displayed for each voice device group, see the “Using the Real-Time Dashboard” section on page 2-1.

VHM Support for Cisco CallManager

VHM supports Cisco CallManager Release 3.0(5) to 3.2. The functionality you receive from VHM depends on the release of Cisco CallManager you are using. Also, each release of Cisco CallManager displays certain information differently. See the “Cisco CallManager Caveats” section on page 1-12 .

The following lists describe the functionality you receive with each release.

Cisco CallManager Release 3.0

Monitoring of Cisco CallManager run status

Monitoring of other voice services on run status

 

 

User Guide for Voice Health Monitor

 

 

 

 

 

 

78-11324-02

 

 

1-11

 

 

 

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Contents Voice Health Monitor Overview How VHM Works Overview of VHMEvent Correlation in VHM VHM and DFM Interdependencies Component or Feature Description of Dependency Monitoring Voice Network Health Voice Health Monitor Overview DFM Group Description How VHM Integrates with Third-Party NMSsDevice Types that VHM Manages FXS Cisco CallManager Release VHM Support for Cisco CallManagerCisco CallManager Caveats How VHM Works with the CiscoWorks2000 Server Locating the Supported Device ListGetting Started with VHM Starting the VHM ApplicationScheduling Inventory Collection Voice Health Monitor Overview Getting Started with VHM