Cisco Systems OL-5490-01 manual Technical Assistance Center, Cisco TAC Website

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About This Guide

Obtaining Technical Assistance

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

VPN Client User Guide for Mac OS X

 

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Contents VPN Client User Guide for Mac OS VPN Client User Guide for Mac OS N T E N T S Authentication Changing the Password on a Personal Certificate Notifications Audience ContentsDocument Conventions Related DocumentationTerminology Documentation CD-ROM Obtaining DocumentationData Formats Cisco.comDocumentation Feedback Obtaining Technical AssistanceOrdering Documentation Cisco TAC Website Technical Assistance CenterCisco TAC Escalation Center Obtaining Additional Publications and InformationConnection Technologies Understanding the VPN ClientVPN Client Overview Program Features VPN Client FeaturesAdministrator Guide IPSec Features Authentication FeaturesIPSec Attribute Description VPN Client IPSec AttributesXauth OL-5490-01 Gathering Information You Need Verifying System RequirementsObtaining the VPN Client Software Preconfiguring the VPN ClientPreconfiguring the Global Profile Preconfiguring the User ProfileAuthentication Installing the VPN ClientAuthorization Window Introduction VPN Client Installation ProcessSelecting the Application Destination Accepting the License AgreementSelect Destination Window Choosing the Installation TypeEasy Install Window 10 Install Software Progress Window 11 Successful Installation Confirmation Window CLI Version Install Script Notes Uninstalling the VPN ClientSudo /usr/local/bin/vpnuninstall Enter your password OL-5490-01 VPN Client Menu Navigating the User InterfaceVPN Client Window-Simple Mode Choosing a Run ModeOperating in Simple Mode Status Menu Main Menus-Simple ModeConnection Entries Menu VPN Client Window-Advanced Mode Operating in Advanced ModeMain Tabs-Advanced Mode Toolbar Action Buttons-Advanced ModeConnection Entries Menu Main Menus-Advanced Mode10 Status Menu Certificates MenuLog Menu Right-Click Menus14 Connection Entries Right-Click Menu Connection Entries Tab Right-Click Menu15 Certificates Tab Right-Click Menu Certificates Tab Right-Click MenuCreating a Connection Entry Configuring Connection EntriesVPN Client Window Group Authentication Authentication MethodsCertificate Authentication Mutual Group AuthenticationCertificate Authentication Transport Parameters Transport SettingsAllow Local LAN Access Enable Transport TunnelingTransparent Tunneling Mode Peer Response Timeout Backup ServersEnter the hostname or IP address of the backup server to add Configuring Connection Entries Backup Servers Establishing a Connection Checking Prerequisites2shows the VPN Client window in simple mode Shared Key Authentication Choosing Authentication MethodsConnecting to a Default Connection Entry Radius Server Authentication VPN Group Name and Password AuthenticationUser Authentication for Radius SecurID AuthenticationUser Authentication for RSA SecurID Using Digital CertificatesEnrolling and Managing Certificates Using the Certificate StoreCertificate Store Enrolling CertificatesOnline Certificate Enrollment Entry Field Description Deleting an Enrollment Request Managing Enrollment RequestsViewing the Enrollment Request Retrying an Enrollment Request Changing the Password on an Enrollment RequestViewing a Certificate Importing a CertificateCertificate Properties Whether the export is successful Exporting a CertificateSuccessful Export Prompt Deleting a CertificateVerifying a Certificate 11 Password Prompt for Deleting Enrollment CertificatesChanging the Password on a Personal Certificate Importing a Connection Entry Managing Connection EntriesImport VPN Connection Modifying a Connection EntryDeleting a Connection Entry Connection Entry SettingsEvent Logging Enable LoggingSet Logging Options Clear LoggingLog Class Description Module Logging Levels Opening the Log WindowLog Window Viewing StatisticsField Description Tunnel DetailsRoute Details Cisco VPN Client Administrator Guide lists allStatistics Window-Route Details Notifications10 Notifications Window D E IN-2 IN-3 IN-4 IN-5 IN-6 IN-7 IN-8
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