Cisco Systems CISCO10720 Submitting a Service Request, Definitions of Service Request Severity

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Preface

Obtaining Technical Assistance

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Cisco 10720 Internet Router Uplink Cards Installation and Configuration

 

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Contents Corporate Headquarters Copyright 2003-2006 Cisco Systems, Inc. All rights reserved N T E N T S Disconnect Device Warning LEDs 78-13113-06 B0 Document Revision History ObjectivesDocument Version Date Organization Product Name ReferenceSection Title Description Site Wiring Distance and Interference Guidelines Electromagnetic ComplianceElectromagnetic Compatibility Regulatory Statements Translated Safety Warnings Preface Translated Safety Warnings Product Documentation DVD Related DocumentationObtaining Documentation Cisco.comDocumentation Feedback Cisco Product Security OverviewOrdering Documentation Reporting Security Problems in Cisco Products Obtaining Technical AssistanceCisco Technical Support & Documentation Website Definitions of Service Request Severity Submitting a Service RequestXvi Obtaining Additional Publications and InformationXvii Xviii Product Number Product Name Product Number and Product NamesDPT Uplink Card Faceplate and Specifications Product ID POS/DPT Uplink Card Faceplate and SpecificationsProduct ID Description RPR/SRP Uplink Card Faceplate and Specifications OC48 SFP Module SpecificationsOptical Cable Distance SFP Product ID Operating Transmit Power1 Optical Cable SpecificationsSpecification Description SFP Module Transmit Power Receive Power Power BudgetCisco 10720 Internet Router Console/Auxiliary Card Console/Auxiliary Card Faceplate and Specifications78-13113-06 B0 Hardware Requirements Preparing for InstallationRouter# show version Software RequirementsDisconnect Device Warning Safety and ComplianceSafety Information and Electromagnetic Compliance Safety WarningsPreventing Electrostatic Discharge Laser SafetyAttaching an ESD-Preventive Strap Preparing for Installation Safety and Compliance Book Title Tools and Equipment Required Installing and Removing the Uplink CardsPowering Down the Router Preparing for InstallationRemoving the Router from the Power Source Removing the Cable-Management System Verifying That the Router Is Powered DownRemoving the Cable-Management Cover Removing the RPR/SRP Uplink Card SFP Modules Disconnecting the Optical Interface CableRemoving a Bale Clasp SFP Module Spring-Loaded Screws on the Uplink Card Removing the Uplink Card11 Inserting the Uplink Card in the Router Chassis Installing an Uplink CardRPR SFP Installing the OC48 SFP Modules in the RPR/SRP Uplink Card13 Simplex Optical Cable Optical interface cable connector1 16 DPT Uplink Card Ports 18 RPR/SRP Uplink Card Ports 19 Attaching Cable-Management Tray Installing the Cable-Management System21 Installing Cable-Management Cover Turning On Power to the Router23 AC Power Cord Connected to Router Connecting the AC Power SupplyClose the wire bracket over the power cord plug. See Figure 26 Power Switch in the On Position Connecting the DC Power SupplyGround lead Negative lead Positivelead Book Title 66303 Verifying Uplink Card FunctionalityConfiguring Basic POS Functionality Configuring Basic Ieee 802.17 RPR FunctionalityConfiguring Basic SRP Functionality DPT Uplink Card Creating a Four-Node Ring Using the Uplink CardsCable Connections Four-Node DPT Ring RPR/SRP Uplink Card-IEEE 802.17 RPR ModeCreating an Ieee 802.17 Mode Ring Using RPR/SRP Uplink Cards Node Inner Ring-Ringlet Outer Ring-Ringlet 78-13113-06 B0 Verifying the Uplink Card Connection Troubleshooting the Uplink CardsLEDs DPT and POS/DPT Uplink Card LEDsActivity Description Green Port is active Off Port is not active RPR/SRP Uplink Status LEDs RPR/SRP Uplink Card LEDsRPR/SRP Uplink Card System LEDs Fiber Misconnection-RPR/SRP Uplink Card Troubleshooting the Uplink Cards InstallationAlarm Messages Fiber Misconnection-DPT Uplink CardsAIS Alarm Description SolutionIeee 802.17 RPR Wrap Messages RPR-IEEE1/1 Alarm DescriptionLais Station using the show rpr-ieee rate-limit Rpr-iee topology command to verify WTR Router# show controllers rpr-ieee 1/1 transceiver Troubleshooting the RPR/SRP Uplink Card InstallationAlarm Processing Troubleshooting the POS Uplink Card InstallationShow controllers pos1/1 Additional Troubleshooting Resources Cleaning the Fiber-Optic ConnectionsLoopback Testing 78-13113-06 B0 D E IN-2 IN-3

CISCO10720 specifications

Cisco Systems CISCO10720 is an advanced router designed to cater to the demands of service providers and large enterprises. Known as the Cisco 10720, this device features a highly efficient architecture that allows for high-speed data transport and optimized network performance. Its core purpose is to facilitate effective broadband services, including Internet Protocol (IP) data, voice, and video services.

One of the standout features of the Cisco 10720 is its modularity. This router supports various interface modules, allowing users to customize their hardware based on specific network needs. The ability to mix and match different modules ensures that clients can adapt the router to future requirements without needing to invest in an entirely new system.

The Cisco 10720 is built on high-performance forwarding capabilities, which is driven by its advanced chipset. This ensures low latency and high throughput, which are essential for applications requiring real-time communication, such as VoIP and streaming video. The system architecture is designed to manage and prioritize traffic effectively, utilizing Quality of Service (QoS) mechanisms to enhance user experience.

Security is another critical characteristic of the Cisco 10720. It offers robust security features, including access control lists (ACLs), encryption protocols, and network address translation (NAT) functionalities, ensuring that data remains secure as it traverses the network. These features help protect against a variety of threats while maintaining compliance with industry standards.

Moreover, the router supports various LAN and WAN technologies, making it versatile for different networking environments. It accommodates technologies such as MPLS, which enhances routing efficiency and supports better service level agreements (SLAs).

Another significant aspect of the Cisco Systems CISCO10720 is its scalability. The router is designed to handle growing bandwidth requirements effectively, accommodating an increasing number of connected devices and users. This flexibility is vital for businesses that may experience rapid growth or fluctuating network demands.

In summary, the Cisco Systems CISCO10720 stands out as a robust solution for enterprises and service providers looking to enhance their network capabilities. With its modular design, high-performance architecture, strong security features, support for various technologies, and scalability, the CISCO10720 is well-equipped to meet the challenges of modern networking environments.
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