Cisco Systems 2700 manual Troubleshooting Tips Q & a, Restoring the Location Appliance

Troubleshooting Tips Q & A

Restoring the Location Appliance

To restore a previously made backup, navigate to Locate > Location Servers and click the hyperlink of the location appliance to be restored. Select the file to be restored from the drop-down menu and click Submit.

Note Backups do not include any IP addressing information.

Clearing the Location Appliance Configuration

Clearing the location appliance configuration removes all setting and location information. To clear the location appliance configuration, perform the following steps:

Step 1 Navigate to Locate > Location Servers.

Step 2 Click the hyperlink of the location appliance that you want to clear.

Step 3 Choose Administration > Advanced Parameters.

Step 4 Click Clear Configuration.

Upgrading the Location Appliance

Refer to the Install and Upgrade Guide at this location for information on upgrading the location appliance:

http://www.cisco.com/en/US/products/ps6386/tsd_products_support_series_home.html

Troubleshooting Tips Q & A

Q.WCS does not recognize my location appliance.

A.Verify that the location appliance is powered on (the power light stays on and does not flash). Make sure the WCS server can ping the location appliance. In the command line of the location appliance, ensure that the server process is running. When configuring WCS to communicate with the location appliance, the username, password, and port number should remain unaltered and in the default state.

Q.No devices show up in my network diagram.

A.In WCS, ensure that the access points are properly placed in the network diagram. Location appliance should be configured and synchronized with both your network diagram and each controller. Verify that the SNMP community filter includes more than just WCS IP. The location appliance needs access to SNMP the controller. Polling is enabled for each desired device within the location appliance settings. Each device type is selected from the drop-down View menu in the network diagram's floor map view.

Q.The location server is configured to poll controllers for each device, but I cannot see any devices.

Cisco 2700 Series Wireless Location Appliance Deployment Guide

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