Citrix Systems 9000 Series manual Codes Message Explanation Action

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Troubleshooting the SSL VPN Client

Table 5-2Specific error codes displayed by the SSL VPN session

Codes

Message

Explanation

Action

 

 

 

 

0001

"Loading ..."

This message indicates that

None

 

 

the plug-in is loading the

 

 

 

configuration and the

 

 

 

interception software before

 

 

 

the SSL VPN session is

 

 

 

ready to tunnel

 

 

 

connections/data.

 

 

 

 

 

0002

“Closing this

This message indicates that

None

 

window will exit

the plug-in is functioning

 

 

the SSL VPN

and it is ready to tunnel

 

 

session"

connections/data to the

 

 

 

system.

 

 

 

 

 

0003

"Exiting ..."

This message is displayed

None

 

 

when the user clicks the

 

 

 

Logout button in the Secure

 

Session window. The message indicates that the plug-in has begun to close the SSL VPN session.

0004 "You are not logged in"

Or

"Session timed out, you are not logged in"

This message indicates that Log on to the gateway the you have not logged on

yet (agent is inactive in the Task Bar), or that the your session has been timed out by the gateway.

0005

"Session forced

the SSL VPN administrator

None

 

to be timed out

has configured a forced

 

 

in <number>

time-out and this is a

 

 

seconds"

countdown message that

 

 

 

indicates how many

 

 

 

seconds are left for the

 

 

 

session to time-out.

 

 

 

 

 

0006

"Upgrading

A version mismatch is

None

 

agent due to

detected between the client

 

 

version

and the gateway and the

 

 

mismatch.

client will auto-upgrade or

 

 

Please wait..."

auto-downgrade itself to

 

 

 

match the gateway version.

 

SSL VPN User’s Guide

5-3

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Contents SSL VPN User’s Guide for the Windows Platform Page Page Page Contents Troubleshooting the SSL VPN Client SSL VPN Architecture SSL VPN OverviewSSL VPN Overview System Requirements Using the SSL VPN Browser Plug-inGetting Started 1Security Alert window 2SSL VPN Login 5Browser plug-in being loaded 6Session window with the portal page in the background 7Download prompt Using the SSL VPN Agent8The Security Alert window 9SSL VPN Login 10Download 12 Portal Terminating the SSL VPN Session13Confirmation message box Terminating the Session for the Agent16 Exit message Understanding the Data Sets Understanding the Cleanup ProcessTerminating the Session for the Browser Plug-in 18 List pane Applications that have accessed Sslvpn services Client authentication certificatePasswords and autocomplete data stored by browser NetScaler agent and activex browser plug-inBrowser cache cookies and temporary files Cleanup LevelCleanup Logs Portal Using the SSL VPN PortalHome Using Portal ToolsPing Pane Bookmarks Pane3Add Bookmark Remove a bookmark4Remove bookmark File Transfer5File Transfer Top PanelLeft panel Right Panel Left PanelRight panel To download a file from a remote server To log on to a file serverTo remove a folder, subfolder, or file ThemesTo upload a file to the remote server Customizing your theme Selecting a theme for the SSL VPN session9Customize your theme Using Native Login Configuring the SSL VPN ClientConfiguring Login Settings 1Gateway Enterprise Edition dialog box 3Configuration dialog box Configuring Native LoginClick the Options tab. The Options pane is displayed 6Citrix Access Gateway Options dialog box Setting the SSL VPN GatewayConfiguring Security Settings Configuring Proxy SettingsConfiguring a Secondary Password Configuring Split Tunneling Configuring Interception Settings8List of IP addresses, ports, and applications Configuring Split DNS Managing Domain Conflicts 9Domain conflicts caused by identical domains 10List of networks on the remote intranet Managing Network Conflicts11Incorrect routing of traffic due to network conflicts Local LAN Access When Split Tunneling is DisabledConfiguring the SSL VPN Client Configuring the SSL VPN Client Debugging the SSL VPN Client Troubleshooting the SSL VPN ClientTrace Tab SSL VPN Session Error CodesCodes Message Explanation Action Permissions in the Windows Login failed SSL Accounts, the plug-in must Incorrect OS Version VPN Compression Statistics 2Compression Tab Connection Logs3Connection log Does SSL VPN use a client side IP address? FAQsWhy does SSL VPN not work with MS Windows 9x? Why does NetBios not access data on my computer? What should the client do when Windows crashes?Uninstalling the Browser Plug-in Uninstalling the SSL VPN ClientsFigure A-2Settings dialog box Figure A-3Downloaded Program Files folder Uninstalling the Agent

9000 Series specifications

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