Citrix Systems 9000 Series manual Login failed

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Troubleshooting the SSL VPN Client

Codes Message

Explanation

Action

1008

"Internal Error,

This message indicates that

 

please report to

the SSL VPN client has a

 

admin"

socket-handling problem.

Log off from the SSL VPN session and login again. Contact the SSL VPN administrator if error persists.

1010

"Login failed

The client failed to log on to

 

(num)."

the SSL VPN. This error can

 

 

be reported by the

standalone client or the pocketpc client. The 'num' value displays further error indicators.

Make sure the correct user name/password is provided. If forward proxy is configured, check forward proxy settings and credentials supplied. The connection Log will have more details on why the login failed (example, kernel returned "No intranetip available", OR "User clicked Cancel when prompted for Transfer Login")

1011

"Failed to

This error is displayed when

 

download

the plug-in fails to download

 

configuration"

the configuration form the

 

 

VPN gateway after trying

 

 

three times.

Make sure network is up and that the plug-in has the same version as kernel. Refer to Appendix A at the end of this guide for instructions on manually uninstalling the plug-in. Uninstalling the plug-in will force the correct plug-in version to be downloaded from the VPN gateway on next login.

1012

"Failed to

The plug-in failed to

 

initialize plug-in

initialize. The ‘num’ value

 

(num)."

displays further error

 

 

indicators.

Close other unneeded applications. If the error persists, contact your VPN administrator.

SSL VPN User’s Guide

5-5

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Contents SSL VPN User’s Guide for the Windows Platform Page Page Page Contents Troubleshooting the SSL VPN Client SSL VPN Architecture SSL VPN OverviewSSL VPN Overview Getting Started Using the SSL VPN Browser Plug-inSystem Requirements 1Security Alert window 2SSL VPN Login 5Browser plug-in being loaded 6Session window with the portal page in the background 7Download prompt Using the SSL VPN Agent8The Security Alert window 9SSL VPN Login 10Download 12 Portal Terminating the SSL VPN Session13Confirmation message box Terminating the Session for the Agent16 Exit message Terminating the Session for the Browser Plug-in Understanding the Cleanup ProcessUnderstanding the Data Sets 18 List pane NetScaler agent and activex browser plug-in Client authentication certificateApplications that have accessed Sslvpn services Passwords and autocomplete data stored by browserCleanup Logs Cleanup LevelBrowser cache cookies and temporary files Portal Using the SSL VPN PortalBookmarks Pane Using Portal ToolsHome Ping Pane3Add Bookmark Remove a bookmark4Remove bookmark File Transfer5File Transfer Top PanelLeft panel Right Panel Left PanelRight panel To download a file from a remote server To log on to a file serverTo upload a file to the remote server ThemesTo remove a folder, subfolder, or file Customizing your theme Selecting a theme for the SSL VPN session9Customize your theme Configuring Login Settings Configuring the SSL VPN ClientUsing Native Login 1Gateway Enterprise Edition dialog box 3Configuration dialog box Configuring Native LoginClick the Options tab. The Options pane is displayed 6Citrix Access Gateway Options dialog box Setting the SSL VPN GatewayConfiguring Security Settings Configuring Proxy SettingsConfiguring a Secondary Password Configuring Split Tunneling Configuring Interception Settings8List of IP addresses, ports, and applications Configuring Split DNS Managing Domain Conflicts 9Domain conflicts caused by identical domains 10List of networks on the remote intranet Managing Network Conflicts11Incorrect routing of traffic due to network conflicts Local LAN Access When Split Tunneling is DisabledConfiguring the SSL VPN Client Configuring the SSL VPN Client Debugging the SSL VPN Client Troubleshooting the SSL VPN ClientTrace Tab SSL VPN Session Error CodesCodes Message Explanation Action Permissions in the Windows Login failed SSL Accounts, the plug-in must Incorrect OS Version VPN Compression Statistics 2Compression Tab Connection Logs3Connection log Why does SSL VPN not work with MS Windows 9x? FAQsDoes SSL VPN use a client side IP address? Why does NetBios not access data on my computer? What should the client do when Windows crashes?Uninstalling the Browser Plug-in Uninstalling the SSL VPN ClientsFigure A-2Settings dialog box Figure A-3Downloaded Program Files folder Uninstalling the Agent

9000 Series specifications

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In conclusion, the Citrix 9000 Series combines advanced features, scalability, security, and user-centric design, making it an excellent choice for organizations looking to enhance their application delivery and remote access capabilities.