Cisco Systems C7200 manual Obtaining Additional Publications and Information

Page 13

Preface

Obtaining Additional Publications and Information

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411

Australia: 1 800 805 227

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

C7200 VSA (VPN Services Adapter) Installation and Configuration Guide

 

OL-9129-02

xiii

 

Page 12 Page 14
Image 13
Page 12 Page 14
Contents Text Part Number OL-9129-02 Corporate HeadquartersPage N T E N T S Preventing Electrostatic Discharge Damage 2 Creating Dynamic Crypto Maps 4 OL-9129-02 Audience PrefaceOrganization ObjectivesChapter Title Description Obtaining Documentation Related DocumentationCisco.com Cisco Product Security Overview Documentation FeedbackProduct Documentation DVD Ordering Documentation Product Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceDefinitions of Service Request Severity Submitting a Service RequestObtaining Additional Publications and Information Xiv Data Encryption Overview OverviewVSA Overview VSA Module Front View Screws Handle Status LED lightThis section describes the VSA features, as listed in Table FeaturesFeature Description/Benefit Hardware RequiredPerformance Supported Standards, MIBs, and RFCsStandards MIBsEnabling/Disabling the VSA Command PurposeDisabling the VSA during Operation Enabling/Disabling SchemeCommand Description of VSA Behavior Condition System is ConfiguredLEDs See -2for the VSA connectors ConnectorsSlot Locations Cisco 7204VXR RouterCisco 7204VXR Router Front View Port adapter VSA in I/O controller slot Port adapter leverCisco 7206VXR Front View Cisco 7206VXR RouterHardware and Software Requirements Required Tools and EquipmentHardware Requirements Software RequirementsRestrictions PlatformSafety Warnings Safety GuidelinesOnline Insertion and Removal OIR Preventing Electrostatic Discharge Damage Electrical Equipment GuidelinesPreparing for Installation OL-9129-02 VSA circuit board is sensitive to ESD damage Handling the VSAThis section describes how to remove and install the VSA VSA Removal and InstallationRemoving and Installing the VSA VSA Removal and Installation OL-9129-02 Overview Configuration TasksConfiguring an IKE Policy Using the Exec Command InterpreterConfig-isakmp mode Key Management Protocol Isakmp policy configurationOptional Specifies the authentication method within an IKE Signatures as the authentication methodDisabling VSA Optional Configuring a Transform SetDefining a Transform Set Transform type Description IPSec Protocols AH and ESP Crypto Transform Configuration ModeSelecting Appropriate Transforms Ensuring That Access Lists Are Compatible with IPSec Configuring IPSecSetting Global Lifetimes for IPSec Security Associations Changing Existing TransformsStep Command Purpose Creating Crypto Map Entries Creating Crypto Access ListsAuthenticator keys if the transform set includes an Only one transform set can be specified when IKE isESP authenticator algorithm Exits crypto-map configuration mode and return toCreating Dynamic Crypto Maps Extended access list. This access list determines Optional Accesses list number or name of anIf this is configured, the data flow identity proposed For this crypto access listApplying Crypto Map Sets to Interfaces Monitoring and Maintaining IPSecRouter# show crypto isakmp policy Verifying IKE and IPSec ConfigurationsVerifying the Configuration Currentpeer 172.21.114.67 PERMIT, flags=originisacl Configuring IKE Policies Example Configuration ExamplesConfiguring IPSec Configuration Example This section provides the following configuration examplesRouter a Configuration Basic IPSec Configuration IllustrationCrypto map is applied to an interface Transform set defines how the traffic will be protected Router B ConfigurationSpecify the parameters to be used during an IKE negotiation Router# show diag Troubleshooting TipsTunnel I/F Monitoring and Maintaining the VSA Using Deny Policies in Access ListsConfiguration Guidelines and Restrictions Monitor and Maintenance CommandsD E Set pfs command Sa command, clear crypto Entries, creatingSet session-key command Set transform-set command Handling VPN Acceleration Module see VAM 1 Features Handling Monitoring and maintaining 4 OverviewIN-4
Top Page Image Contents