Set up Digital TV Receiver software | Freecom Technologies DVB-T

Freecom DVB-T USB Stick

Chapter 4: Trouble Shooting

This Chapter will help you to resolve the problems which you may encounter during the installation and operation.

1.Freecom DVB-T Stick does not work properly

Driver installation might not complete. Click “Device Manager” from Hardware tab. Find “Sound, video and game controllers” category and you may see “Digital TV Receiver” on the list. If you do not see it. Please go back and install the drivers again.

2.Windows cannot find Freecom DVB-T Stick

a.Check if Freecom DVB-T Stick is connected to your PC.

b.Before you launch Freecom DVB-T Stick, please wait for at least 3 seconds when device is just plugged into the USB interface.

c.Try to restart operation system.

d.Run “Add/Remove Hardware Device” from Windows “control Panel” to install the correct drivers.

e.Unplug the Freecom DVB-T Stick, then plug it again. Please note that the interval between plug and unplug should be at least 3 seconds.

f.Plug Freecom DVB-T Stick into another USB port of the PC.

3.Windows cannot find the driver of DTV USB Receiver

a.Make sure the original CD-ROM is in the CD-ROM drive during the installation.

b.Please indicate the correct directory where the drivers located for Windows if install the drivers by manual.

4.Set up Digital TV Receiver software

You may check if driver installed completely. Please go to Device Manager and click “Sound, video and game controllers” and you’ll see “Freecom USB Hybrid TV Receiver" on the list. If you don’t see it, please install driver again.

5.Can not see any program channel when auto scan.

a.Check the cable connection between Freecom DVB-T Stick and the antenna.

b.Exit the application. Unplug the Freecom DVB-T Stick, then plug it again. Note that the interval between plug and unplug should be at least 3 seconds. Launch Freecom DVB-T Stick and test again.