Freecom Technologies 3.5 " / USB 2.0 / ESATA manual Troubleshooting, Issue Solution

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Freecom Hard Drive Pro

Chapter 8:  Troubleshooting

	Issue	Solution
	After I connected the Freecom Hard Drive	• InstalltheFreecomPersonalMediaSuite
	Pro to my computer for the first time no	software and safely remove and recon-
	Freecom SYNC folder has been created	nect the Freecom Hard Drive Pro
	automatically.	• Followthe instructions onchapter5.4.2
		Creating a new SYNC folder.
	After installation of Freecom Personal	• Connect the Freecom Hard Drive Pro
	Media Suite, the message "No Freecom	to your computer.
	Hard Drive Pro external hard drive found."	• Check all connections between the
	appears.	Freecom Hard Drive Pro, the power
		supply and the computer.
		• Safely remove and reconnect the Free-
		com Hard Drive Pro.
	Files deleted in the SYNC folder are still	You have to "Split From Original" the files
	appearing during the synchronization.	from their counterparts before you may
		delete them. Please refer to chapter 5.4.11.
		Handling deleted files.
	An empty folder is not synchronized.	Empty folders are not taken into account
		during synchronization.
	If you are working with the program "Total	The SYNC folder is opened by another
	Commander" and are using the "send to"	program.Pleasecloseallapplicationswhich
	dialog to add items to the SYNC folder, the	are using the SYNC folder.
	message "The briefcase is in use on another
	computer" could appear.
	Not enough memory on the target drive	Delete files on the target drive (Free-
	(Freecom Hard Drive Pro) during creation	com Hard Drive Pro) or select less files.
	of SYNC folder.
	Notenoughmemoryonthetargetdrive(Free-	Delete files on the target drive (Freecom
	com Hard Drive Pro) during synchronization.	Hard Drive Pro).
	Data on the Freecom Hard Drive Pro can	Check with which file system the Freecom
	be read, but not written.	HardDriveProwasformatted.OnlywithFAT
		32 data on the drive under different operat-
		ing systems can be read and written.
	There is no response when I press the	Make sure PMS is installed, make sure the
	sync button.	device and computer are on. When con-
		nected over eSATA in some cases the sync
		button may not function due to a known
		compatibilityissueoftheeSATAhost.Inthis
		case the sync process can also be initiated
		from the PMS by clicking“sync now”or you
50		can use the USB 2.0 connection.