5 Troubleshooting
This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please refer to the ATTO Technology web site (www.attotech.com) or contact an ATTO Technology authorized representative.
General suggestions
•Check each cable connection on every device.
•Verify all cables are in proper working condition. Loose or broken cables are often the cause of errors or problems.
•Check that devices are plugged into an AC outlet and are turned on before you add power to your computer.
•Ensure you have the latest driver for your operating system and that the driver is installed (refer to Install drivers on page 3).
•Ensure the ExpressSAS adapter is installed properly in the computer (refer to Install hardware on page 5).
If the RAID adapter is not accessible
1Open the ATTO Configuration Tool from the ATTO Utilities CD or download from the ATTO web site. Refer to the ATTO Utilities Installation and Operation Manual for additional information.
2If the adapter does not appear in the Device Listing, make sure it is properly seated in the PCI slot.
a.Remove power from the PC.
b.Remove the case.
c.Check the PCI slot.
d.Replace the case.
e.Apply power.
Note
If it is properly seated and devices are still not accessible, contact an ATTO Technology authorized representative.
3Verify the driver is loaded.
a.Click on the adapter name in the Device Listing to view the Basic Info screen.
b.If the Driver Information section indicates Unknown: driver not loaded, reinstall the driver. Refer to Install drivers on page 3.
c.If reinstalling the driver does not fix the problem, contact an ATTO authorized representative.
4Reset the NVRAM for all channels to defaults and reboot. If the problem persists, contact an ATTO authorized representative.
Note
When calling ATTO Technical Support, please have a printout of the IOreg listing and output from the Apple System Profiler available.
11 ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual