3Com 3CRWE52196 manual Troubleshooting

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82CHAPTER 6: TROUBLESHOOTING

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Contents OfficeConnect 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Running the Setup Wizard Using Discovery Page About this Guide Conventions Pddtechpubscomments@3com.comConventions About this Guide OfficeConnect WirelessCable/DSL Gateway Example Network Without a Gateway Gateway Advantages Front Panel Minimum System Component RequirementsAlert LED Orange Power LED Green Four LAN Status LEDsRear Panel Wireless LAN Wlan Status LEDWireless Antennae Cable/DSL Status LEDEthernet Cable/DSL port Power Adapter SocketFour 10/100 LAN ports Introducing the Gateway Introduction Safety InformationPositioning the Gateway Wall Mounting 25 mm 1 in. clearancePptp User Name Pptp Password Pptp Server Address Powering Up Connecting the Gateway Hardware Installation Setting UP Your Computers Obtaining an IP Address AutomaticallyRestart your computer Windows XP Windows 95/98/MEPptp Client Disabling PPPoESoftware Accessing WizardGateway Login Screen Welcome Screen Click Next to display the Time Zone setup screen Figure WAN Settings Internet Settings Screen PPPoE Mode PPPoE ScreenDynamic IP Address Mode Hostname ScreenStatic IP Mode Static IP Mode ScreenPptp Mode Enter your Primary DNS Address and Secondary DNS addressLAN Settings LAN IP Address Screen Wireless Configuration Screen Summary Configuration Summary Screen Through ConfigurationNavigating GatewayGetting Help Changing the Administration Password LAN Settings Unit ConfigurationLAN Settings Enable Wireless Networking Channel SelectionService Area Name/SSID Disable Broadcast SsidWireless Encryption Type Encryption Keys Gateway Configuration Authorised Wireless PCs Connection Control Detail ScreenModifying a MAC Address Deleting a MAC AddressClient List Client List ScreenEncryption settings from the Gateway Service Area Name/SSID of the GatewayProfile Name PPPoE DSL only Static IP Address DSL or CableDynamic IP Address DSL or Cable Pptp DSL or CableGateway Configuration Static IP Address Connection Parameters Screen Static IPDynamic IP Address Connection Parameters Screen Dynamic IPPPPoE Setup Screen PPP over EthernetPptp Firewall Virtual DMZVirtual Servers Settings Screen Virtual ServerSpecial Applications Special Applications Screen Click Add to save your settings Click PCs access authorized services only Gateway Configuration Security Screen Enabling Remote Administration System Tools RestartBackup Configuration Restore Configuration DataReset to Factory Default Status and Logs Status and Logs ScreenSupport Support Screen Gateway Configuration Basic Connection Browsing to the Gateway Configuration ScreensChecks Reset to Connecting toForgotten Password Factory DefaultsWireless Networking Troubleshooting Recovering from Alert LEDHow do I reset the Gateway to Factory Defaults? Frequently Asked QuestionsHow many computers on the LAN does the Gateway support? Does the Gateway support virtual private networks VPNs? Where can I download software upgrades for the Gateway?What other online resources are there? Troubleshooting Discovery Windows Installation 95/98/2000/Me/NTRunning ApplicationDiscovered Gateway Screen Protocol Suite Managing the Gateway over the NetworkType One Type TwoHow does a Device Obtain an IP Address and Subnet Mask? Appendix B IP Addressing Cable/DSL Gateway Interfaces EMC System Requirements Operating SystemsWireless Cable/DSL Interfaces Gateway Wlan InterfaceFCC Part 15 Class B Maximum cable length of 100m 327.86 ft Appendix C Technical Specifications Safety Information Important Safety InformationWichtige Sicherheitshinweise Consignes importantes de Appendix D Safety Information Agreement 3Com CorporationAppendix E END User Software Licence Agreement ISP Information Information Regarding Popular ISPsDrizzle, DSL Extreme, Earthlink Glossary Glossary Ethernet Address See MAC address Glossary Glossary Traffic The movement of data packets on a network Area Glossary Index Ping Conformity FCC StatementFCC Declaration Model DescriptionCSA Statement CE StatementEurope Bsmi Statement Vcci StatementRegulatory Notices for Wireless CABLE/DSL Gateway ChannelsHow to Identify and Resolve Radio-TV Interference Problems Model Description 3CRWE52196Bsmi Statement RF Exposure Compliance Page All specifications are subject to change without notice