Apple G4 Restoring Your Computer’s Software, If you have problems with your Internet connection

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If you have problems with your Internet connection

•Make sure your telephone line or network cable is connected and functioning properly.

•If you are using a dial-up Internet connection, make sure that your telephone cord is plugged into the modem port (marked with the W icon) and not the Ethernet port (marked with the G icon) on the computer.

•Open the Network pane of System Preferences and verify the information entered there with your Internet service provider (ISP) or network administrator.

If you have a problem using your computer or working with the Mac OS

•If the answers to your questions are not in this manual, look in Mac OS Help for instructions and troubleshooting information.

•Check the Apple Support website at www.apple.com/support for the latest troubleshooting information and software updates.

Restoring Your Computer’s Software

Use the software install and restore discs that came with your computer to install Mac OS X, applications, and Classic support.

To install Mac OS X:

1Back up essential files, if possible.

2Insert the first software install and restore disc that came with your computer.

3Double-click the “Install Mac OS X” icon.

4Follow the onscreen instructions.

Note: If you’re experiencing problems and the computer won’t start up, try using FireWire Target Disk Mode to transfer files to another computer (see page 35). Then restart the computer by inserting the first software install and restore disc into the optical drive and restarting the computer.

To install applications and Classic support:

1Back up essential files, if possible.

2Insert the first software install and restore disc that came with your computer.

3Double-click the “Install Applications and Classic Support” icon.

4Follow the onscreen instructions.

Note: iCal, iChat, iMovie, iPhoto, iSync, iTunes, and Safari are part of Mac OS X. To install them you must follow the instructions for installing Mac OS X.

Chapter 5 Troubleshooting

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Contents Getting Started Page Contents Appendix B Appendix aAppendix C Appendix D1Getting Started Your PowerBook is a full-featured notebook computerBasic Features of Your PowerBook Brightness controls Additional Features of Your PowerBook Power adapter port Plug In the Power Adapter Setting UpPPP Prepare to Get ConnectedTo connect to a phone line Connect Your CablesTo connect to a DSL or cable modem or an Ethernet network Turn On Your PowerBook Problems Turning the Computer On?Nothing happens when you press the Power button Trackpad button Putting Your PowerBook to Sleep How Do I Turn My PowerBook Off?To put the computer to sleep, do one of the following To wake the computerShutting Down Your PowerBook Calibrating Your BatteryTo initially calibrate your battery, follow these steps To shut down your computer, do one of the followingWhat If I Have More Questions? What’s Next?Other Support Mac OS Help2The Basics To adjust the resolution on your display Adjusting Your DisplayUsing Your Power Adapter Tips for Using the Trackpad Using the TrackpadUsing a Mouse Using the KeyboardLearning About Mac OS Customizing Your Desktop and Setting Your PreferencesTo set up a printer Connecting to a PrinterMonitoring Printing Playing a CD and Connecting HeadphonesTo monitor printing To check for updated software Connecting a Camera or Other FireWire or USB DeviceKeeping Your Software Up to Date Using the Internet Connecting to a NetworkTransferring Files to Another Computer To force an application to quit When an Application FreezesPage 3Using Your Computer USB Devices and Battery Power Using USB DevicesUniversal Serial Bus USB For More Information on USB Using Multiple USB Devices at the Same TimeUsing FireWire Devices FireWireFireWire Target Disk Mode FireWire Devices and Battery PowerFor More Information on FireWire For More Information on Bluetooth Wireless Technology Using Bluetooth DevicesHow AirPort Extreme Provides Wireless Internet Access AirPort Extreme Wireless Networking and Internet AccessFor More Information on AirPort Extreme Ethernet 10/100Base-T For More Information on Using EthernetConnecting Speakers and Audio Devices Using Your ModemExternal Video Support DVI, VGA, Composite, and S-Video Turn on the external display or projector Connecting an External Display or ProjectorConnecting a Television, VCR, or Other Video Device Using Your PowerBook With the Display ClosedFor More Information on Using an External Monitor or TV To install or use programs from a CD or DVD disc Using Your Optical DriveInserting a CD or DVD Disc Playing DVD Discs Ejecting a DiscRecording CD-R and CD-RW Discs To eject a disc, do one of the followingRecording Information on a DVD For More InformationTo record music from your iTunes library To burn an iDVD project onto a blank DVD-R discBattery To remove the battery Removing and Replacing the BatteryTo replace the battery Battery-Conservation Tips Charging a BatterySecurity Slot For More Information on Your PowerBook BatteryFor More Information on Security Options 4Adding Memory To Your Computer Installing Additional MemoryTo install additional memory 30O Replace the memory slot door and screw it into place Making Sure Your Computer Recognizes the New Memory Page 5Troubleshooting If the computer won’t respond or the pointer won’t move Problems That Prevent You From Using Your ComputerIf you forgot your password Other ProblemsIf you have a problem with an application If the computer won’t turn on or start upIf you have trouble ejecting a disc If you suspect a problem with your computer hardwareTo use Apple Hardware Test To install Mac OS If you have problems with your Internet connectionTo install applications and Classic support Restoring Your Computer’s SoftwareLocating Your Product Serial Number Operating Environment Power AdapterBattery Storing Your PowerBook Carrying Your PowerBookCleaning Your PowerBook Display AppendixPlugging In the Power Adapter Safety Instructions for Setting Up and Using Your ComputerConnecting a Phone Line to the Internal Modem Using Your PowerBookGeneral Safety Instructions Avoid Hearing Damage Apple and the Environment Battery Connectors and PortsFor More Information Keyboard and Trackpad ErgonomicsExternal Mouse ChairBuilt-in Display There are four kinds of Internet connections CConnecting to the InternetTo find the settings on a Mac OS 9 computer To find the settings on a Mac OS X computerTo find the settings on a Windows PC Before you connect to the InternetGathering the Information You Need Entering Your Information Dial-Up Modem With Point-to-Point Protocol PPP Connections To test your Internet configuration DSL, Cable Modem, or LAN Internet Connections To set up Network preferences for the built-in Ethernet port To set up a manual configuration Manual ConfigurationTo set up a Dhcp configuration Dhcp ConfigurationTo set up a PPPoE connection PPPoE ConfigurationAppendix C Connecting to the Internet Setting Up an AirPort Extreme Connection Manually AirPort Extreme Wireless ConnectionTo check if you have access to an AirPort Extreme network Appendix C Connecting to the Internet To test your AirPort Extreme connection Cable Modem, DSL, and LAN Internet Connections Troubleshooting Your ConnectionPPPoE Connections Network Connections Page DTop Ten Questions Forgot my password. How do I reset it? How do I make my PowerBook battery last longer?How does the Mac OS X interface work? Appendix D Top Ten Questions Page Industry Canada Statement FCC Compliance StatementVcci Class B Statement European Community Laser Information Battery Disposal InformationExposure to Radio Frequency Energy Mouse and Keyboard InformationTelephone Line Problems Information You Need in the United Kingdom Information You Need in Australia Page Index 100 101 102

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