Apple EPR2320TM Common Troubleshooting Issues, Don’t understand the front panel status indicators

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Having Difficulty?

Common Troubleshooting Issues

I don’t understand the front panel status indicators.

See Front Panel Status Indicator Functions, later in this guide for more detailed information on the front panel status indicator operation and function.

The modem does not register an Ethernet connection.

•Verify that your computer has a 10/100BaseT Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

•Verify the status of the front panel status indicator lights.

The modem does not register an Ethernet connection after connecting to a hub.

If you are connecting multiple PCs to the cable modem, you should first connect the modem to the up-link port of the hub. The LINK LED of the hub will illuminate continuously.

The modem does not register a cable connection.

•The modem works with a standard 75-ohm RF coaxial cable. If you are using a different cable, your cable modem will not function properly. Contact your cable service provider to determine whether you are using the correct cable.

•Verify that you have followed the procedure in How Do I Renew the IP Address on My PC, later in this guide.

•Your NIC card or USB interface may be malfunctioning. Refer to the troubleshooting information in the NIC or USB documentation.

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Contents WebSTAR DPR2320 EPR2320 Gateway Cable Modems User’s Guide Benefits and Features IntroductionThis Guide Read and Retain These Instructions Cleaning the EquipmentPlacement Ventilation AccessoriesLightning and Power Surges OverloadingDamage that Requires Service Power Cord ProtectionPower Sources GroundingWhat’s In the Carton? Front Panel Description Back Panel Description Where is the Best Location for My Gateway Cable Modem? What are the System Requirements for Internet Service?Already Have an Existing High-Speed Internet Access Account How Do I Set Up My High-Speed Internet Access Account?Do Not Have a High-Speed Internet Access Account To connect devices How Do I Connect My Devices to Use the Internet?To install the gateway cable modem To configure Windows 95, 98, 98SE, or ME systems How Do I Configure TCP/IP Protocol?Configuring TCP/IP on Your Internet Devices To configure Windows 2000 systems To configure Windows XP systemsTo configure Macintosh systems To install Windows 98SE and Windows ME USB drivers How Do I Install USB Drivers?Installing USB Drivers To install Windows 2000 drivers To install Windows XP driversMy gateway cable modem does not register a cable connection How Do I Troubleshoot My Internet Service Installation?Cannot connect to the Internet Need to renew the IP address on my PC To renew the IP Address for Windows 2000, NT, or XP systemsWhat are the Requirements for Ethernet Network Devices? What are the Wiring Requirements for Ethernet Networking?Do I Need to Configure the TCP/IP Protocol on My Computer? How Many Ethernet Network Devices Can I Connect?Where is the Best Location for My Ethernet Network Devices? How Do I Select and Place Ethernet Network Devices?Connecting Ethernet Devices How Do I Connect Ethernet Network Devices?To connect Ethernet devices What are the Requirements for USB Network Devices? What are the Wiring Requirements?Do I Need to Install USB Drivers on My Computer? How Many USB Devices Can I Connect?Where is the Best Location for My USB Network Devices? How Do I Select and Place USB Network Devices?How Do I Connect USB Network Devices? To connect USB devices What are the Requirements for Wireless Networking? What are the Requirements for Wireless Network Devices?How Many Wireless Devices Can I Connect? How Do I Select and Place Wireless Network Devices? Where is the Best Location for My Wireless Network Devices?How Do I Install Wireless Network Devices? Installing Wireless Network DevicesTo install wireless network devices About Your Modem Page Example How Do I Configure the Gateway Cable Modems?Configuring the Gateway Cable Modem About Your Modem Page Description Field NameSetting Configuration Options Setup Page ExampleAdvanced Settings Setup Page Section HeadingsBasic Settings Firewall Field Name DescriptionConfiguring Your Password Settings WirelessSetup Basic Settings Password Settings Page Example Setting Up Your PasswordConfiguring the Default Settings Setup Basic Settings Network Configuration Page ExampleSetup Basic Settings Network Configuration Page Description LAN IPFunction Keys Configuring and Managing IP AddressesSetup Basic Settings IP Management Page Example Setup Basic Settings IP Management Page Description Setup Basic Settings Fixed CPE IP Assignment Page Example Reserving IP AddressesRestarting the Gateway Modem Setup Basic Settings Fixed CPE IP Assignment DescriptionSetup Basic Settings Restart Cable Modem Page Example Enabling and Disabling Advanced Features Setup Advanced Settings Options Page ExampleSetup Advanced Settings Options Page Description Format http//xxx.xxx.xxx.xxx8080 whereSetup Advanced Settings IP Filtering Page Description Configuring IP Address FiltersSetup Advanced Settings IP Filtering Page Example Configuring MAC Address Filters Setup Advanced Settings MAC Filtering Page ExampleSetup Advanced Settings MAC Filtering Page Description Setting Up MAC Address FiltersSetup Advanced Settings Port Filtering Page Description Configuring and Enabling TCP and UDP Port FiltersSetup Advanced Settings Port Filtering Page Example Configuring Port Forwarding for Local IP Addresses Setup Advanced Settings Port Forwarding Page ExampleSetup Advanced Settings Port Forwarding Page Description Configuring TCP/UDP Port Triggers Setup Advanced Settings Port Triggers Page ExampleSetup Advanced Settings Port Triggers Page Description Setup Advanced Settings DMZ Host Page Description Configuring the DMZ HostSetup Advanced Settings DMZ Host Page Example Setup Firewall Web Filters Page Example Web Features Setup Firewall Web Filters Page DescriptionContent Filtering Section HeadingsKeyword and Domain Blocking Trusted ComputersConfiguring Firewall Time of Day Access Filters Setup Firewall Time of Day Access Filter Page ExampleConfiguring Firewall Event Logging and E-mail Alerts Setup Firewall Event Logging Page ExampleSetup Firewall Event Logging Page Description Configuring Your Wireless Access Point Parameters Setup Wireless Basic Page ExampleSetup Wireless Basic Page Description SsidSetup Wireless Privacy Page Example Setup Wireless Privacy Page Description Page Configuring Wireless Access Point Access Control Setup Wireless Access Control Page ExampleSetup Wireless Access Control Page Description Configuring Wireless Data Rates and WiFi Thresholds Setup Wireless Advanced Page Example Setup Wireless Advanced Page Description Frequently Asked Questions Having Difficulty?Modem does not register an Ethernet connection Common Troubleshooting IssuesDon’t understand the front panel status indicators Modem does not register a cable connectionTips for Improved Performance Check and CorrectHow Do I Renew the IP Address on My PC? Renewing the IP Address on Your PCNormal Operations Front Panel Status Indicator FunctionsInitial Power Up, Calibration, and Registration Special Conditions Documentation Copyright Notice TrademarksDisclaimer Software Use NoticeFCC Declaration of Conformity FCC ComplianceUnited States FCC Compliance Canada EMI RegulationFor Information If You Have Questions