Philips MX-3700D warranty Troubleshooting, No picture

E n g l i s h

Troubleshooting

WARNING!

Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty. Do not open the system as there is a risk of electric shock.

If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to solve a problem by following these hints, consult your dealer or service center.

Problem			Solution
	No power.	–	Check if the AC power cord is properly connected.
	No picture.	–	Select the appropriate video input mode on the TV.
		– Check if the TV is switched on.
		– Check the video connection.
	Distorted or poor picture.	–	Sometimes a small amount of picture distortion may appear. This is not a malfunction.
		–	Clean the disc.
		– Connect the system to TV’s S-video input.
	Completely distorted picture or	–	Make sure the NTSC/PAL setting at the DVD player matches the video signal of your
	black/white picture.		television (see “System Setup (DVD) - Setting the pictures - TV system”).
	The aspect ratio of the screen	–	The aspect ratio is fixed on the DVD disc.
	cannot be changed even though	–	Depending on the TV, it may not allow you to change the aspect ratio.
	you have set the TV shape.
	No sound or distorted sound.	–	Adjust the volume.
		– Check that the speakers are connected correctly.
		– Replace the speaker cables.
		– Check the speaker settings.
		– The system is in pause, slow motion or fast forward/reverse mode, press PLAY to resume
			normal play mode.
	No sound is heard from the	–	Use the CENTER +/- or REAR+/- to adjust the volume level.
	center or rear speakers.	–	Check that the center or rear surround speakers are connected correctly.
		–	Use surround mode.
	The DVD player does not	–	Insert a readable disc with the playback side facing down.
	start playback.	–	Check the disc type, color system and regional code. Check for any scratches or smudges on
			the disc.
		– Press SYSTEM MENU to turn off the setup menu screen.
		– Cancel the parental control rating function or change the rating level.
		– Moisture has condensed inside the system. Remove the disc and leave the system turned on
			for about an hour..
	The DVD system does not respond	–	Disconnect the power plug from the outlet and insert again.
	when the buttons are pressed.
	The language for the sound or	–	Multi-language sound or subtitle is not recorded on the DVD.
	subtitle cannot be changed when	–	Changing the language for the sound or subtitle is prohibited on the DVD.
	playing a DVD.
	No image is output when a	–	Make sure the component is connected correctly.
	function is selected.	–	Press the correct function button for the input source.
	Considerable noise in radio	–	Tune in the correct frequency.
	broadcasts.	–	Connect the antenna.
		– Route RF (AC-3) and digital cables away from the antenna terminals and wires.
		– Fully extend the FM wire antenna. Position for best reception and secure to a wall.
		– Connect an outdoor FM or AM antenna.
		– Adjust the direction and position for best reception.
		– Turn off the equipment causing the noise or move it away from the DVD system.
		– Place the antenna farther away from the equipment causing the noise.
	The remote control does not	–	Point the remote control at the remote sensor of the unit.
	function.	–	Reduce the distance to the player.
		– Remove any possible obstacles.
		– Replace the batteries with new ones.
		– Check that the batteries are loaded correctly.
	The display is dark.	–	Press DIM again.
	Low hum or buzz sound.	–	Place the DVD system as far away as possible from electric devices with interference.
	Low bass response.	–	Check all speakers for correct polarity.
	The disc tray cannot open and	–	Press and hold SOURCE and STOP buttons for more than two seconds.
	“TRAY LOCKED” is displayed.

24TROUBLESHOOTING

pg 01-25/MX36-37xx/37-Eng 24 4/18/02, 5:56 PM