Tripp Lite B004-002 Series, B004-004 Series user manual Problem Cause Solution

Problem	Cause	Solution
Mouse Not		Unplug the mouse from
	Mouse needs to be
Responding**	reset	the Switch, then plug it
		back in.
		Turn off the PCs. Wait 5
	Switch needs to be
	reset	seconds; then turn the
		PCs on.
		The switch will only
	Wrong type of
	mouse or adapter	work with a PS/2
		mouse. A serial mouse
		cannot be converted to
		a PS/2 mouse by using
		a serial to PS/2 adapter.
		One exception is a
		combo-mouse which is
		specifically designed for
		both applications. In
		this case, ensure that
		the mouse is set up for
		PS/2 mode and is being
		used with the adapter
		originally provided.
		Each PC needs to be
	Unsupported or
	incorrect mouse	using the mouse driver
	driver	correlating to the mouse
		connected to the
		console port.
		Some newer mice (with
		extra buttons and
		wheels) have unique
		drivers that may not be
		supported. Try a regular
		mouse with a generic
		mouse driver (like the
		one that comes with the
		operating system).

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