StarTech.com SV831D, SV1632DS Troubleshooting, Symptom Possible causes Recommended solutions

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Troubleshooting:

Ensure that all cables are well seated. Check that keyboard/mouse cables are not swapped. Label and bundle the cables for each computer to avoid confusion when connected to the StarView.

Symptom	Possible causes		Recommended solutions
No OSD screen		￿No power to StarView		￿Establish power by turning on
				computers, wait, press left CTRL
		￿Loose monitor		keys several times.
		connection		￿Reconnect monitor
		Monitor not multi-sync		￿Use multi-sync monitor
Keyboard error		￿Loose keyboard		￿Make sure keyboard cables are
on boot		connection		Well seated
Master/slave		￿Improper		￿Make sure slave’s CONSOLE is
does not work		installation procedures		connected to Master’s PC 1~ PC
				8 port
				￿Press and hold the 1 and 2
				push buttons to initiate K/M reset
				￿Remove any possible power
				supply to the slave (unplug all
				cables), before connecting it to
				the Master
Keyboard		￿The computer was in		￿Press both SHIFT keys
strokes shifted		shifted state when last
		switched
The ￿ and ￿		￿All PCs are off or only		￿Turn computers on.
keys do not		one PC is turned on.
work in Manual		Scan mode works for		￿Press any other key to abort
Scan		power-on computers only		Manual Scan mode.
		￿Scan type is eye mark		￿Set proper Scan type in OSD
		selected but no PC is eye		and determine which PCs are
		mark selected in OSD.		eye mark selected, do it in OSD.
Auto Scan does		￿All PCs are off or only		￿Turn on computers
not switch PC		one PC is turned on.		￿Set proper Scan Type in OSD
and StarView		Scan mode works for		and determine which PCs are
beeps from		power-on computers only		eye mark selected, do it in OSD.
time to time and		￿Scan type is eye mark		￿Press left CTRL key twice to
red indicator		selected but no power-up		abort Auto Scan mode.
flashes		PC is eye mark selected		￿Press any front button to select
		in OSD.		a PC, and Auto Scan stops.