Sun Microsystems 4.5 manual Changing Your Settings, Printing Troubleshooting

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Printing Troubleshooting

If you print from an application and the output does not appear, check the following.

Possible Cause	More Information

Have You Paused Printing?	Make sure that your webtop indicates that printing is
	not paused. See “Printing Paused Icon” on page 16.
Is Your Printer Set Up Correctly?	Make sure your printer is set up correctly. For
	example, by printing a web page to the printer from a
	browser.
Have You Printed To the Correct	You can choose a printer to print to. If you do not
Printer?	select a printer, output is sent to your default printer.
	To see which printer is your default printer, point to
	the printer icon on your webtop. A popup shows the
	name of your default printer.
	If you want to change your default printer, you must
	log out of SGD, change the default printer, then log in
	to SGD again.
Is the Message “No Client Printer	Make sure that your webtop does not display a “No
Available” Displayed?	Client Printer Available” message and that the printer
	icon does not contains a red X. This means that SGD
	does not support printing for your computer or for
	your printer.
	Your SGD Administrator might be able to help enable
	printing.

If none of the above solves your printing problem, contact your SGD Administrator.

Changing Your Settings

You can configure the following settings by clicking on the Edit button in the Applications area:

■Client settings

■Application Groups

20 Sun Secure Global Desktop 4.5 User Guide • April 2009

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Contents Sun Secure Global Desktop User Guide Please Recycle Contents Iv Sun Secure Global Desktop 4.5 User Guide April Advanced Configuration Installing the SGD Client ManuallyProfile Settings Glossary Index How This Book Is Organized Related DocumentationThird-Party Web Sites Sun Welcomes Your CommentsUser Names and Passwords LoggingHow to Log In to SGD Using your browser, go to the SGD login URL1SGD Login Dialog Box Optional Click the View Certificate button 2SGD Splash ScreenPotentially Unsafe Connection Message 4Certificate Details Dialog BoxHow To Deal With a Potentially Unsafe Connection Message SGD WebtopMenu Bar SGD Webtop Name DescriptionApplications Area Printing AreaInformation Area User NameRunning Applications Using ApplicationsSecure Connection Status What If I Get an Error Message When Starting an Application? Number of Instances of an ApplicationSuspending and Resuming Applications Session Toolbars for Controlling an ApplicationResumability Settings for Applications Do I Lose My Work If I Close My Browser?Changing the Way an Application is Displayed Copying Information Between ApplicationsUsing a Single-Button Apple Macintosh Mouse Printing Managing Your Print JobsPrinting From Unix Platform Applications Printing From Windows Applications Printing from Windows Applications to a Windows Computer Using Sun Secure Global Desktop Changing Your Settings Printing TroubleshootingApplication Groups Client SettingsEditing Profiles Click the Save Group button Click the Update button How To Create a GroupSet the display options for the group Using SGD From Your Desktop Start or Launch Menu How to Add SGD to Your Desktop Start or Launch MenuOptional Configure the proxy server settings Working With the Start or Launch MenuLogging Click Save Log out of SGDDisplaying a Webtop Running ApplicationsUsing Application Groups Using My DesktopPrinting Logging Out Logging Out Using the Start or Launch MenuLogging Out of the SGD Webtop Sun Secure Global Desktop 4.5 User Guide April Installing the SGD Client Manually Installing the SGD ClientA browser, go to an SGD web server Optional Select your preferred languageDownload the SGD Client installation program Figure A-2SGD Welcome Logging In Using the SGD Client How to Configure the SGD ClientInstall the SGD Client Change to the temporary directory and extract the tar fileClick the Connect button to connect to the SGD server Log in to SGDAdvanced Configuration Client SettingsChanging Proxy Settings Changing the Login Page URLChanging the Language Configuring Your Client Printers Accessing the Drives on Your Computer CDMProfile Settings Description of Profile SettingsSetting Description Configuring Integrated Mode Operation Sun Secure Global Desktop 4.5 User Guide April Glossary Sun Secure Global Desktop 4.5 User Guide April Glossary Sun Secure Global Desktop 4.5 User Guide April Index SGD