Sun Microsystems 5210 NAS manual Troubleshooting, Sending a Diagnostic E-mail Message

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A P P E N D I X

Troubleshooting

This appendix provides instructions for sending a diagnostic e-mail and contacting Sun Microsystems Technical Support team.

If you have problems with the physical components of the Sun StorEdge 5210 NAS, see the Sun StorEdge 5210 NAS Hardware Installation, Configuration, and User Guide on the documentation CD or Setup Poster included with your package.

Sending a Diagnostic E-mail Message

The diagnostic e-mail feature allows you to send e-mail messages to the Sun Microsystems Technical Support team or any other desired recipient. Diagnostic e-mail messages include information about the Sun StorEdge 5210 NAS system configuration, disk subsystem, file system, network configuration, SMB shares, backup/restore processes, /etc. information, system log, environment data, and administrator information.

Every diagnostic e-mail message sent includes all of this information, regardless of the problem.

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Contents Sun StorEdge 5210 NAS Quick Reference Manual Please Recycle Contents System Backup Index Vi Sun StorEdge 5210 NAS Quick Reference Manual November Figures Run Dialog Box Figure A-1 Sun StorEdge 5210 NAS Quick Reference Manual November Tables Xii Sun StorEdge 5210 NAS Quick Reference Manual November Supported File Access Protocols Sun StorEdge 5210 NAS FeaturesIntroduction About This Quick Reference ManualSupported Clients Network Security/ProtocolsNetwork Connection Automatic IP Address AssignmentSetup and Configuration Software Requirements and UpdatesClient Data Backup Hardware RAID SubsystemWeb Administrator Requirements Turning the Sun StorEdge 5210 NAS On and Off Powering On the Sun StorEdgeAC Power Cord/Plug Network Setup without Dhcp Network Setup and System ConfigurationSystem Configuration Shutting Down through Web AdministratorShutting Down the Sun StorEdge 4The Shutdown Panel Shutting Down through the LCD PanelTo shutdown Network Configuration How to Configure Server PropertiesSetting the Server Name How to Configure Network Adapters To configure network adapters About Alias IP Addresses How to Set the Default Gateway Address4The Set Up DNS Panel How to Set Up DNSSun StorEdge 5210 NAS Quick Reference Manual November File System Concepts File Volume OperationsFile Volume How to Create File Volumes and SegmentsPartition SegmentTo create a file volume or segment 2The Attach Segments Panel How to Attach Segments3The Configure Directory Tree Quotas Panel Configuring Directory Tree QuotasClick Add to display the Add DTQ Setting dialog box How to Create Sun StorEdge File Checkpoints About CheckpointsScheduling Checkpoints Adding an Entry to the Checkpoint Schedule To add a schedule line, click Add To Create an Immediate Checkpoint Creating Immediate CheckpointsTo create a new checkpoint, click Create How to Share a Checkpoint 10The Add Share Dialog Box How to Access a Checkpoint Click OK Sun StorEdge 5210 NAS Quick Reference Manual November How to Configure Microsoft Networking Windows ConfigurationTo configure Windows security Windows Configuration 2The Set Up Wins Panel How to Set Up WinsAbout Shares Windows SharesCreating Shares How to Configure SharesClick Add to display the Add Share dialog box Ou=shares,ou=accounting About Autohome Shares How to Configure Autohome Shares5The Configure Autohome Shares Panel Configuring Autohome SharesHow to Publish Shares in ADS 6The Set Time and Date Panel Setting Up ADS7The Configure Domains and Workgroups Panel Ou=users,ou=accounting Verifying Name Service Lookup Order Verifying DNS Configuration Publishing Shares in ADS Click Apply Unix Configuration How to Configure Name ServicesSetting Up Ldap 1The Set Up Nssldap Panel Setting Up NISNavigation panel, select Unix Configuration Set Up NIS Nisaddcred -p unix.SERVER.@DOMAIN -P SERVER.DOMAIN. des Setting Up NIS+2The Configure Name Services Panel Navigation panel, select Unix Configuration Set Up NIS+ 4The Configure Name Services Panel Setting Name Service Lookup OrderAdding a Host How to Configure HostsThen click Add to display the Add Host dialog box Creating Exports How to Set Up NFS ExportsClick Apply to save the export Mapping User and Group Credentials 9The Configure Mapping Policy PanelClick Apply to save your changes Sun StorEdge 5210 NAS Quick Reference Manual November How to Set Up Ndmp System BackupClick Apply to save your changes Monitoring and Notification How to Configure SnmpTo set up Snmp 2The Set Up Email Notification Panel How to Set Up E-mail NotificationHow to Enable UPS Monitoring Enabling UPS Monitoring 3The Enable UPS Monitoring PanelSun StorEdge 5210 NAS Quick Reference Manual November Configuring LUNs Managing RAIDAdding a LUN Navigation panel, select RAID Manage RAID Click Add LUN Removing a LUN Rebuilding a LUNDesignating a Hot Spare Configuring Hot Spares4The Add Hot Spare Dialog Box Removing a Hot Spare5The Remove Hot Spare Dialog Box Viewing Controller Information6The View Controller Information Panel Sending a Diagnostic E-mail Message TroubleshootingClick Send to send the message Contacting Technical Support Sun StorEdge 5210 NAS Quick Reference Manual November Ldap GUI IndexSun StorEdge 5210 NAS Quick Reference Manual November NFS Sun StorEdge 5210 NAS Quick Reference Manual November