Patton electronic 4520 manual Contact information, Warranty coverage

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Model 4520 & 4110 Series Getting Started Guide

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the RAS warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems:

Online support—available at www.patton.com

E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

Telephone support—standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC)—by calling +1 (301) 975-1007

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Introduction

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Contents SmartNode 4520 & 4110 Series Mailsupport@patton.com Contents LEDs status and monitoring Cabling Model 4520 & 4110 Series Getting Started Guide Compliance information ServiceRadio and TV interference CE noticeCompliance information Audience About this guideStructure Safety when working with electricity PrecautionsGeneral observations Preventing electrostatic discharge damageGeneral conventions Typographical conventions used in this documentGeneral information Chapter contentsGeneral information SmartNode Router SmartNode 4524 shown SmartNode Series VoIP routers overviewExamples of SN4520 Series rear panels SmartNode 4520 Series routerSmartNode 4520 Series power input connectors Ports descriptions SmartNode 4520 Series front panels Examples of SN4110 Series rear panels SmartNode 4110 Series routerSmartNode 4110 Series power input connectors FXO port. EuroPOTS support Etsi EG201 SmartNode 4110 Series front panels Model 4520 & 4110 Series Getting Started Guide Applications overview Applications overview Applications for SmartNode 4110 Series IntroductionSIP and H.323 terminal and Pstn gateways Application-Analog line extension over IP Application-ITSP dial-in accessApplication-Enterprise campus BRI to FXS telephony extension Application-Private line automatic ringdown PlarApplication-PBX toll bypass gateway Applications for SmartNode 4520 SeriesHome office networking Application-SOHO off-premise extensionSingle-phone access Application-Single-phone Pstn and VoIP accessHardware installation Hardware installation Create a network diagram see section Network information on Planning the installationTask Verified by Date Installation checklistSite log Power sourceNetwork information IP related informationConnecting cables Installing the gateway routerLocation and mounting requirements Mounting the gateway routerAnalog FXS connection Pin Signal Installing the Ethernet cable Model 4520 & 4110 Series Getting Started Guide Connecting to external power source Model 4520 & 4110 Series Getting Started Guide Getting started with the SmartNode Getting started with the SmartNode Steps for setting up a new SmartNode Configure IP address Power connection and default configurationConnect with the serial interface Changing the IP address LoginLoad configuration Connect the SmartNode to the networkAdditional information Additional information LEDs status and monitoring LEDs status and monitoring Examples of SN4520 Series front panels Status LEDsExamples of SN4110 Series front panels Power Model 4520 & 4110 Series Getting Started Guide Contacting Patton for assistance Contacting Patton for assistance Contact information Warranty coverageRMA numbers Return for credit policyAppendix a Specifications Specifications Voice connectivity Voice processing signalling dependentConnectivity Fax and modem supportIP services Voice signallingVoice routing-session router Management DimensionsOperating environment SystemPower supply Weight and power dissipationAC version Appendix B Cabling Cabling Serial console Connecting a serial terminalEthernet cross-over Ethernet 10Base-T and 100Base-TEthernet straight-through Analog FXSAnalog FXO Connecting to an FXO line socketAppendix C Port pin-outs Port pin-outs Ethernet 10Base-T and 100Base-T port Console portFXS port FXO port Appendix D SmartNode 4110 Series factory configuration SmartNode 4110 Series factory configuration SmartNode 4110 Series factory configuration Introduction Appendix E SmartNode 4520 Series factory configuration SmartNode 4520 Series factory configuration SmartNode 4520 Series factory configuration Introduction Appendix F Installation checklist Installation checklist Installation checklist Introduction
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