Patton electronic 1200, 4552, 1400 quick start Customer and Technical Support, Request for Support

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A.0 Customer and Technical Support

If you contact Patton support, you should have some system information ready to help us better help you. This information allows us to quickly identify what product you are using and how it is configured. Therefore, we integrated a “system report” page that collects all relevant information and presents it to you on one web page. Click on “Support” to access this page – the page also gives you instructions on where to send the report.

Figure 8. Request for Support page

Toll-Free VoIP support: call sip:support@patton.com with a VoIP SIP client

Online support: www.patton.com

E-mail support: support@patton.com—answered within 1 business day

Telephone support:

•Standard: +1 (301) 975-1007 (USA), Monday–Friday: 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)

•Alternate: +41 (0)31 985 25 55 (Switzerland), Monday–Friday: 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)

Fax: +1 (253) 663-5693 (USA) or +41 (0)31 985 25 26 (Switzerland)

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SmartWare GUI Quick Start Guide

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Contents VoIP Gateway Routers Power up the SmartNode Set your PC to DhcpSmartWare GUI Quick Start Guide Connect the PC to the SmartNode LAN Port Open the Configuration InterfaceLogin window Get StartedImportant press the Save Current Configuration button Access the Internet Connecting a PC and loggingAdditional Information Legal notice-Same as Document Number 13216U7-001 Rev. B Customer and Technical Support Request for SupportCompliance Appendix-Factory default IP addressesCompliance Information Radio and TV interferenceEG-Konformitätserklärung EC Declaration of ConformityApproval ZulassungCopyright statement SmartWare GUI Quick Start Guide SmartWare GUI Quick Start Guide SmartWare GUI Quick Start Guide
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