Field Verified | Configuration Guide |
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Access Point Capacity and Positioning
Please refer to the Polycom Deploying Enterprise-GradeWi-Fi Telephony white paper. This document covers the security, coverage, capacity and QoS considerations necessary for ensuring excellent voice quality with enterprise Wi-Fi networks. For more detailed information on wireless LAN layout, network infrastructure, QoS, security and subnets, please see the Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless Telephones. This document identifies issues and solutions based on Polycom’s extensive experience in enterprise-classWi-Fi telephony, and provides recommendations for ensuring that a network environment is adequately optimized for use with SpectraLink 8020/8030 Wireless Telephones.
VLAN Support
The Avaya AP-6, AP-7, and AP-8 access points have the ability to manage different VLANs, each with a unique ESSID. Many times customers will choose to place voice devices on a separate VLAN from data devices or they may choose to segment their network based on security policies.
When VLANs are enabled, the AP uses 802.1Q tags on traffic entering the wired network. These tags must be removed by a VLAN-capable switch before the packets reach the SpectraLink 8000 Telephony Gateway or SpectraLink 8000 SVP Server. On Cisco switches, the switch port to which the SpectraLink 8000 Telephony Gateway or SpectraLink 8000 SVP Server is connected must be configured as a non-trunked, or access port dedicated to the voice VLAN. If the port is set to trunked, the SpectraLink 8000 System equipment will not recognize the packet.
If you are using a switch that is not capable of removing these 802.1Q tags, the SpectraLink Wireless Telephones must reside on the native (or management) VLAN.
Notes on Configuration
The AP must support SpectraLink Voice Priority (SVP). Contact your AP vendor if you need to upgrade the AP software.
If you encounter difficulties or have questions regarding the configuration process, please contact the Customer Support Hotline at
(800)775-5330. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain time.
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