ZyXEL Communications 964 manual Troubleshooting, Problems with Cable Connection

Prestige 964 Cable Router

Chapter 4

Troubleshooting

This chapter covers the potential problems you may run into and the possible remedies. After each problem description, some instructions are provided to help you to diagnose.

4.1Problems with Cable Connection

	Table 4-1 Troubleshooting Cable Connection
PROBLEM	CORRECTIVE ACTION
The PWR LED is off.	Make sure that the Prestige’s power adaptor is connected to the Prestige and plugged
	in to an appropriate power source. Check that the power source is turned on.
	If the error persists, you may have a hardware problem. In this case, you should
	contact your cable operator.
The SYS LED is off.	Turn the Prestige’s power off and then on again.
LAN (1~5) LED and USB	Check the LAN/USB LEDs on the front panel. One of these LEDs should be on. If
LED are OFF.	they are all off, check the Ethernet cables between your Prestige and hub/station or
	the USB cable ace on your station.

4.2Problems with Internet Access

	Table 4-2 Troubleshooting Internet Access
PROBLEM	CORRECTIVE ACTION
Cannot access e-mail	Make sure that the coaxial cable is connected to the Prestige and the Internet.
or Internet Service.	Check with your service provider to see if your account has been activated.
	Check if your computer’s network configuration is correct. For a dynamic IP address
	assignment, you have to activate your computer’s DHCP client. And, you might need
	to assign a DNS server address. Refer to cable operator’s configuration information.
	Check your TCP/IP parameters and verify that you have installed TCP/IP
	properly. If the problem persists, call your cable service provider to verify that
	their service is two-way and DOCSIS/EuroDOCSIS-compliant.

Troubleshooting 4-1