ZyXEL Communications 964 manual Customer Support, Telephone/Fax Web Site/FTP Site Regular Mail

Page 7

Prestige 964 Cable Router

Customer Support

When you contact your customer support representative please have the following information ready:

nPrestige Model and serial number.

nWarranty Information.

nDate you received your Prestige.

nBrief description of the problem and the steps you took to solve it.

Method

e-mail – Support/Sales

Telephone/Fax

Web Site/FTP Site

Regular Mail

 

LOCATION

 

 

 

 

 

support@zyxel.com.tw

+886-3-578-3942

www.zyxel.com

ZyXEL Communications

 

support@europe.zyxel.

 

www.europe.zyxel.co

Corp., 6 Innovation Road II,

 

com

 

m

Science-Based Industrial Park,

Worldwide

sales@zyxel.com.tw

+886-3-578-2439

ftp.europe.zyxel.com

HsinChu, Taiwan.

 

 

 

 

 

 

 

 

 

 

 

webmaster@zygate.co

+886-3-480-8163

www.zygate.com.tw

ZyGATE Communications,

 

m.tw

+886-3-499-3173

ftp.zygate.com.tw

Inc., 2F, No.48, Lung-Chin

 

 

 

 

Road, Lung-Tan, Taoyuan,

 

 

 

 

Taiwan.

 

support@zyxel.com

+1-714-632-0882

www.zyxel.com

ZyXEL Communications, Inc.,

North America

 

800-255-4101

 

1650 Miraloma Avenue,

 

sales@zyxel.com

+1-714-632-0858

ftp.zyxel.com

Placentia, CA 92870, U.S.A.

 

 

 

 

 

 

 

 

support@zyxel.dk

+45-3955-0700

www.zyxel.dk

ZyXEL Communications A/S,

Denmark

sales@zyxel.dk

+45-3955-0707

ftp.zyxel.dk

Columbusvej 5, 2860 Soeborg,

 

Denmark.

 

 

 

 

 

Malaysia

support@zyxel.com.by

+603-795-44-688

www.zyxel.com.my

Lot B2-06, PJ Industrial Park,

 

sales@zyxel.com.my

+603-795-35-407

 

Section 13, Jalan Kemajuan,

 

 

46200 Petaling Jaya Selangor

 

 

 

 

 

 

 

 

Darul Ehasn, Malaysia

Norway

support@zyxel.no

+47-22-80-6180

www.zyxel.no

ZyXEL Communications A/S

 

sales@zyxel.no

 

 

Nils Hansens vei 13. N-0667

 

+47-22-80-6181

 

Oslo, Norway

Sweden

support@zyxel.se

+46(0)-31-744-3810

www.zyxel.se

ZyXEL Communications A/S

 

sales@zyxel.se

+46(0)-31-744-3811

 

Anders Carlssons Gata 7417 55

 

 

 

 

Goteborg Sweden

Shanghai

support@zyxel.cn

+86-21-58873264

 

ZyXEL(Shanghai)office

 

sales@zyxel.cm

+86-21-58873316

 

23/F,B Majesty Building

 

 

 

 

No.138 Pudong Avenue

 

 

 

 

Pudong Area, Shanghai, China

 

support@zyxel.de

+49-2405-6909-0

www.zyxel.de

ZyXEL Deutschland GmbH.,

Germany

 

0180-5213247

 

Adenauerstr. 20/A4

 

 

Tech Support

 

D-52146 Wuerselen,

 

 

hotline

 

Germany.

 

 

0180-5099935

 

 

 

 

RMA/Repair hotline

 

 

 

sales@zyxel.de

+49-2405-6909-99

ftp.europe.zyxel.com

 

 

 

 

 

 

Customer Support

vii

Image 7 Contents
Ver December Users GuidePage Disclaimer CopyrightTrademarks Federal Communications Commission FCC Interference Statement Information for Canadian Users ZyXEL Limited Warranty Telephone/Fax Web Site/FTP Site Regular Mail Customer SupportTable of Contents Glossary of Terms List of Figures List of Tables Related Documentation PrefaceAbout Your Cable Router About This Users GuideSyntax Conventions Page Overview of the Prestige 5-Port Switch & USB interfaceOperation Mode Getting to Know Your PrestigeIP Sharing Mode Bridge ModeStatic IP Mode DOCSIS/EuroDOCSIS compliant cable modem Key Features of the PrestigeDocsis Specifications Product SpecificationsEuroDOCSIS Specifications General Specifications Page Front Panel LEDs and Back Panel Ports Hardware Installation and Initial SetupPrestige Rear Panel and Connections Configuring TCP/IP Additional Installation RequirementsSetting up Your Windows 95/98/Me Computer Installing TCP/IP ComponentsSetting up Your Macintosh Computer Setting up Your Windows NT/2000/XP ComputerConfiguring TCP/IP Properties Prestige factory default Factory Default SettingsInitializing the Cable Sharing Gateway Router Configuration Network Configuration of Your ComputerPower On Your Prestige Introduction Web Based ManagementWeb Management Status Web Management Basic BasicWeb Management Advanced Options AdvancedWeb Management Advanced IP Filtering Web Management Advanced OptionsWeb Management Advanced IP Filtering Web Management Advanced MAC Filtering Web Management Advanced MAC FilteringWeb Management Advanced Port Filtering Web Management Advanced Port FilteringWeb Management Advanced Forwarding Web Management Advanced ForwardingWeb Management Advanced Port Triggers Web Management Advanced Port TriggersTroubleshooting Cable Connection TroubleshootingProblems with Cable Connection Problems with Internet AccessPrestige 964 Cable Router Appendix a Hardware SpecificationsPage Appendix B Important Safety Instructions Page CDR Glossary of TermsARP CatvDCE CmtsCPE CSU/DSUDNS Docsis FAQ FCCDram DTE EMI Http Iana FTPHdlc HFCMAC Mcns MSO Ipcp PPP IPX IRC ISP LANNAT Ndis PNS NICPAC PAPPstn PotsPPP PptpSocks Spam RIPSAP Satan SnmpUDP Unix SUATCP TftpWWW Index Power adapter
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