ZyXEL Communications AG-200 manual Problems Starting the ZyXEL Utility Program

ZyXEL AG-200 User’s Guide

Chapter 5

Troubleshooting

This chapter covers potential problems and possible remedies. After each problem description, some instructions are provided to help you diagnose and solve the problem.

5.1Problems Starting the ZyXEL Utility Program

Table 5-1 Troubleshooting Starting ZyXEL Utility Program

PROBLEM	CORRECTIVE ACTION
Cannot start the ZyXEL	Make sure the ZyXEL AG-200 is properly plugged in your USB port and the
Wireless LAN Utility	LED(s) is on. Refer to the Quick Start Guide for LED descriptions.
	Use the Device Manager to check for possible hardware conflicts.
	Click Start, Settings, Control Panel, System, Hardware and Device
	Manager. Verify the status of the ZyXEL AG-200 under Network Adapter.
	(Steps may vary depending on the version of Windows).
	Install the ZyXEL AG-200 in another computer.
	If the error persists, you may have a hardware problem. In this case, you
	should contact your local vendor.

5.2Problem with the Link Status

Table 5-2 Troubleshooting Link Quality

PROBLEM	CORRECTIVE ACTION
The link quality and/or signal	Search and connect to another AP with a better link quality using the Site
strength is poor all the time.	Survey screen.
	Change the channel used by your AP.
	Move your computer closer to the AP or the peer computer(s) within the
	transmission range.
	There may be too much radio interference (for example microwave or
	another AP using the same channel) around your wireless network.
	Relocate or reduce the radio interference.

Troubleshooting 5-1