Further information
This chapter contains a variety of information, including the following:
•Troubleshooting - see below
•Getting assistance - see right
•Appendices
•Appendix 1 - Local configuration menus
•Appendix 2 - VNC viewer connection options
•Appendix 3 - VNC viewer window options
•Appendix 4 - Browser viewer options
•Appendix 5 - Remote configuration menus
•Appendix 6 - Addresses, masks and ports
•Appendix 7 - Cable specifications
•Appendix 8 - Hotkey sequence codes
•Safety information
•Warranty
•End user licence agreement
•Radio frequency energy statements
Troubleshooting
Remote network users are unable to contact the CPU IP
•Check that the correct address is being used by the remote users.
•Check the network settings. Check that the users network address has not been excluded in the IP access control section.
•If the CPU IP is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.
•Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
•Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
•Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the CPU IP.
Getting assistance
If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:
If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:
•LINDY website – www.lindy.com
Check the Support section of our website for the latest solutions and driver files.
• | in the UK: | postmaster@lindy.co.uk | |
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| in the US: | usa@lindy.com |
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| in Germany: | info@lindy.de |
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| in France: | france@lindy.fr |
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| in Italy: | italia@lindy.it |
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| in Switzerland: | info@lindy.ch |
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| elsewhere: | postmaster@lindy.com |
• | Fax | in the UK: | 01642 765274 |
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| in the US: | (256) |
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| in Germany: | |
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| in France: | 03 88 20 57 74 |
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| in Italy: | 031 48 06 52 |
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| in Switzerland: | |
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| elsewhere: | +44 (0)1642 754029 |
• | Phone | in the UK: | 01642 754000 |
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| in the US: | (256) |
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| in Germany: | |
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| in France: | 0 825 825 111 |
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| in Italy: | 031 48 40 11 |
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| in Switzerland: | |
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| elsewhere: | +44 (0)1642 754020 |
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