Appendix
Troubleshooting (Model: GCS1712/GCS1714)
Note: If the unit appears to be operating erraticallly, check all cables for damage and to be sure that they are properly connected. If you are operating
under nonpowered mode, use the external power adapter.
Symptom | Possible Cause | Action | |
|
|
| |
Erratic behavior | Unit not receiving enough power | Use the Power Adapter that was supplied with the unit to provide external | |
under | power. | ||
| |||
|
|
| |
| The connection from the |
| |
| selected port to the target | Check the cables to make sure they are all properly connected | |
| computer has been broken |
| |
Pressing Hotkeys | Improper keyboard reset | Unplug the keyboard connector from the Console Keyboard Port, then plug it | |
back in | |||
| |||
gets no response |
|
| |
Improper MiniView™ III reset | Power off the MiniView™ III unit and wait five seconds before turning them | ||
| |||
| back on | ||
|
| ||
| Incorrectly keying in the Port ID | After invoking the Hotkey function with the [Ctrl]+[Shift]+[Alt] combination, be | |
| sure to key in the Port ID and press [Enter] within one second for each key | ||
|
| ||
Mouse not | Improper mouse reset | Unplug the mouse connector from the Console Mouse Port, then plug it back | |
responding | in | ||
| |||
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If you need further assistance please check out our IOGEAR Tech Info Library (T.I.L.) at www.iogear.com/support for the latest tips, tricks, and troubleshooting. The IOGEAR T.I.L. was designed to provide you with the latest technical information about our products. Most of the answers to your questions can be found here, so please try it out before contacting technical support.
Technical Support is available Monday through Friday from 8:00am to 5:00pm PST and can be reached at
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