Elo TouchSystems ET2187C-4XWA-1, ET1X8XC-4XWA-1 manual Troubleshooting, Problem Suggestion s

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C H A P T E R

4

TROUBLESHOOTING

Problem

Suggestion (s)

 

 

No picture.

Touchmonitor does not enter power management mode.

Your touchmonitor may not be getting power. Make certain that your power strip is plugged into the wall socket and that the PC and touchmonitor are plugged in and powered on.

Test the power supply by trying different cables or a different wall outlet, or by plugging another appliance into the outlet.

If the monitor's LED is slowly flashing, the monitor is in standby mode.Push one of the keyboard keys. Check that the keyboard is properly connected to the computer.

Ensure that your computer and video card are properly configured (consult the video card documentation).

The video signal from the computer does not comply with VESA DPMS standard. Either the computer or the graphics adapter is not using the VESA DPMS power management function.

Screen flickers

The screen may seem to flicker when the refresh

 

rate is less than 75Hz. See the list of recommended

 

modes in Appendix C, page C-28.

Color defects

If your color is not uniform, degauss the

 

touchmonitor as described in Chapter 3, page

 

3-15, and make sure that the touchmonitor is at

 

least 12 inches from any other electrical

 

equipment.

Picture appears to be ghosting.

Make certain there is a good connection between the touchmonitor and the computer.

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Contents Page Elo Entuitive Touchmonitor User Guide Table of Contents Copyright 2003 Elo TouchSystems Inc. All Rights Reserved Page Introduction PrecautionsAbout the Product Page Installation and Setup Unpacking Your TouchmonitorConnecting Your Touchmonitor Connect the Video CableConnect the Touchscreen Communication Cable Connect the Power Cable Installing the Driver Software Installing the Touch Driver for MS-DOS and Windows Page Page Operation About Touchmonitor AdjustmentsUsing the On Screen Display OSD Touchmonitor ControlsOSD Menu OSD Adjustments Language TimeoutMoire RotationBrightness DegaussContrast ESC Troubleshooting Problem Suggestion sProblem Suggestion s Touch Technology Touchscreens An OverviewITouch Touchscreens Touchmonitor Safety Connector InformationPage Touchmonitor Specifications Technical SpecificationsMonitor Monitor 19Monitor VcciOptical MechanicalEnvironmental Signal Pinout for CRT Open Frame Monitors PIN Number SignalPower Power ConsumptionMonitor Mode Monitor Power ModePreset Timing Table Horizontal Resolution Frequency Refresh RateElectrical Safety Information Regulatory InformationDhhs Warranty Page Index

ET1X8XC-4XWA-1, ET2187C-4XWA-1 specifications

Elo TouchSystems has established a strong reputation in the realm of touchscreen technology, particularly with products such as the ET1X8XC-4XWA-1 and the ET2187C-4XWA-1. These models combine advanced design with intuitive user experience, providing exceptional performance for a variety of applications.

The ET1X8XC-4XWA-1 is a robust touchscreen monitor designed to meet the demands of retail environments, hospitality, and industrial applications. It features a 15-inch display with an LED backlight that ensures brightness and clarity, even in challenging lighting conditions. The touchscreen utilizes Elo’s reliable AccuTouch technology, allowing for multi-touch capabilities and precise input recognition, which is particularly useful in interactive environments.

The device is equipped with a durable glass front that offers resistance to scratches and harsh environments, making it an ideal choice for public-facing installations. Additionally, it is designed for VESA mount compatibility, enabling flexible placement options that enhance usability in various settings.

On the other hand, the ET2187C-4XWA-1 presents a slightly larger option with an 18.5-inch display, which is perfect for deeper interactive experiences. This model incorporates Elo’s unique IntelliTouch technology, which allows for seamless touch responses even in high-traffic applications. The large screen real estate makes it suitable for point-of-sale systems, digital signage, and customer-facing kiosks.

Both models come with an impressive range of connectivity options, including USB, HDMI, and VGA ports, ensuring that they can be integrated easily into existing systems. Their energy-efficient design reduces power consumption, making them sustainable choices for businesses looking to optimize operational costs.

With respect to durability, both the ET1X8XC-4XWA-1 and ET2187C-4XWA-1 are built to endure the rigors of constant use in fast-paced environments. They feature fanless designs for quiet operation and enhanced longevity, eliminating any mechanical parts prone to wear. User-friendly and highly adaptable, these Elo TouchSystems models exemplify innovation and reliability, addressing the increasing demand for high-performance touchscreen solutions in modern commercial applications.

In summary, the Elo TouchSystems ET1X8XC-4XWA-1 and ET2187C-4XWA-1 stand out for their advanced touch technology, durability, and versatile connectivity, making them ideal choices for enhancing customer engagement and streamlining operations across various industries.
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