Elo TouchSystems ET2039L manual Troubleshooting, Solutions to Common Problems, C H A P T E R

C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the fol- lowing table. If the problem persists, please contact your local dealer or our service center. Elo Technical Support numbers are listed on page 33 of this manual.

Solutions to Common Problems

ProblemSuggestion(s)

The monitor does not respond after you turn on the system

Check that the monitor’s Power Switch is on. Turn off the power and check the monitor’s power cord and signal cable for proper connection.

Characters on the screen are dim	Refer to the On-Screen Display (OSD)
	Control Box section to adjust the
	brightness.
The screen is blank	During operation, the monitor screen
	may automatically turn off as a result of
	a computer Power Saving feature. Press
	any key to see if the screen reappears.
	Refer to the On-Screen Display (OSD)
	Control Box section to adjust the

Screen flashes when initialized

“Out of Range” display

Touch doesn’t work

Turn the monitor off, then turn it on again.

Check to see if the video mode or vertical frequency of your video source is outside the range of the touchmonitor. See Chapter 3 and Appendix B for more information on allowable video modes.

Make sure the USB or serial cable is securely attached at both ends.

Elo TouchSystems ET2039L User Guide 20