Elo TouchSystems 1947L manual Troubleshooting, Solutions to Common Problems

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C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center.

Solutions to Common Problems

Problem

Suggestion(s)

 

 

No image appears on screen.

Check that all the I/O and power connectors are properly

 

connected as described in Chapter 2.

 

Make sure the pins of the connectors are not crooked or

 

broken.

 

Test power supply by trying different cables, a different

 

wall outlet or plug another appliance into the outlet.

 

Make certain the video cable is properly connected and that

 

it is not damaged. Check for bent pins on the cable

 

connectors.

 

Ensure that your computer and video card are properly

 

configured. (Consult video card documentation.)

“Out of Range” display

Check to see if the resolution of your computer is higher

 

than that of the LCD display.

 

Reconfigure the resolution of your computer to make it less

 

than or equal to 1280 x 1024. See Appendix A for more

 

information on resolution.

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Contents Page Elo Entuitive Touchmonitor User Guide Table of Contents Copyright 2004 Elo TouchSystems Inc. All Rights Reserved About the Product PrecautionsIntroduction Page Unpacking Your Touchmonitor Installation and SetupMain Unit Rear View Product OverviewBottom View Attaching the L-BracketsMounting Options Panel Cut OutsHorizontal Mount Vertical Mount Horizontal Side Mount Serial or USB Connection Touch Interface ConnectionConnecting the Video Cable Connecting the Serial/USB Touchscreen Cable Connecting the OSD Remote Cable Connecting the Power Cable Vesa Mount on Your Touchmonitor Optimizing the LCD DisplayVesa Mounting Interface Installing the Driver Software 2000, Me, 95/98 and NT Installing the Serial Touch DriverInstalling the Serial Touch Driver for MS-DOS and Windows Page Operation About Touchmonitor AdjustmentsUsing the On-Screen Display OSD Menus Control Function Remote OSD Buttons1280 x 64.0 OSD Menu FunctionPage Solutions to Common Problems TroubleshootingPage Native Resolution Page Touchmonitor Safety Care and Handling of Your Touchmonitor Compatible Video Modes Technical SpecificationsLCD Touchmonitor ET1947L-XXWC-1 Specifications Treatment Agency Approvals Other Features IntelliTouch Touchmonitor SpecificationsEnvironmental Per Astm D1003 Visual Resolution AccuTouch Touchmonitor SpecificationsFront Dimensions LCD Touchmonitor ET1947L-XXWA-1 DimensionsRear Dimensions Page Regulatory Information Electrical Safety InformationPage N10051 Page Warranty Page Index