Elo TouchSystems 1717L, 1517L user manual Technical Support, Solutions to Common Problems

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Chapter 5: Technical Support

If you are experiencing trouble with your touchmonitor, refer to the following suggestions.

If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer Service.

Solutions to Common Problems

Problem

Suggested Troubleshooting

The touchmonitor does not respond when

Check that the DC power adaptor is properly

connected.

turning on the system

Verify the DC power adaptor is functioning.

 

Monitor display is dim

Use the OSD to increase the brightness.

Use the OSD to increase the contrast.

 

 

If the Power Status LED is blinking, the monitor or

 

Computer Module may be in SLEEP mode. Press

Monitor display is blank

any key / move the mouse / touch the Touchscreen to

see if the image reappears.

 

 

Check that the signal source device is turned on.

 

Check that that there are no loose cable connections.

Monitor displays an “Out Of Range”

Adjust your computer’s resolution/timing mode to be

within the allowable timing ranges specified for your

message

touchmonitor (see website for specifications)

 

 

Adjust your computer’s resolution/timing mode to be

Monitor display image looks strange

within the allowable timing ranges specified for your

touchmonitor (see website for specifications)

 

 

Use the Auto Adjust function in the OSD

 

Verify your PC has the latest Elo drivers installed.

Touch functionality doesn’t work

Perform the calibration routine provided with the

 

latest Elo drivers.

The OSD buttons or power button does not

Check to see if the OSD lock or power lock functions

respond when pressed

are on

User Manual: 1517L, 1717L

SW601708 Rev A, Page 18 of 27

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Contents Elo Touch Solutions 1517L and 1717L Touchmonitors Copyright 2012 Elo Touch Solutions, Inc. All Rights Reserved Table of Contents Precautions IntroductionProduct Description Installation Unpacking the TouchmonitorConnector Panel & Interfaces Touchmonitor Connections Installing the Touch Technology Software Drivers SW601708 Rev A, Page 8 SW601708 Rev A, Page 9 Mounting General Mounting InformationRear Vesa Mount SW601708 Rev A, Page 11 Base Mount SW601708 Rev A, Page 13 Power OperationTouch Video On-Screen Display OSDOSD OSD and Power Lockouts Solutions to Common Problems Technical SupportTechnical Assistance Safety & Maintenance SafetyCare and Handling Waste Electrical & Electronic Equipment Directive Weee Electrical Safety Information Regulatory InformationII. Emissions and Immunity Information SW601708 Rev A, Page 23 III. Agency Certifications IV. China RoHSSW601708 Rev A, Page 25 Warranty Information Getting in Touch with us Check out Our Website

1717L, 1517L specifications

The Elo TouchSystems 1517L and 1717L touchscreen monitors represent an evolution in user-interactive display technology, providing businesses with robust solutions for various applications. These models are particularly well-suited for retail, hospitality, and healthcare environments, where intuitive user interfaces play a critical role in enhancing customer engagement and operational efficiency.

The Elo 1517L, with its 15-inch display, and the 1717L, boasting a 17-inch screen, are designed with a sleek, modern aesthetic that seamlessly integrates into any setting. Both models utilize Elo’s TouchPro technology, offering projected capacitive multi-touch capabilities. This advanced technology allows for high-accuracy touch recognition, enabling users to interact with the display through gestures like swipe, pinch, and zoom. This seamless interaction enhances the overall user experience significantly.

One of the standout features of both models is their robust durability. The screens are equipped with a glass overlay that not only adds an elegant finish but also provides resistance against scratches and damage from impacts. The anti-glare coating enhances visibility under various lighting conditions, making these monitors an excellent choice for environments where lighting can vary significantly.

In terms of connectivity, both the 1517L and 1717L offer a wide array of options. They support multiple interface technologies, including USB, VGA, and HDMI, simplifying integration with existing systems and making them versatile solutions across different platforms. This adaptability ensures that businesses can implement these monitors into their operations without the need for extensive modifications or additional hardware.

Moreover, energy efficiency is a crucial aspect of both models. They are designed to consume minimal power while delivering high performance, which not only contributes to lower operational costs but also aligns with environmentally friendly practices.

The Elo 1517L and 1717L monitors are also designed for easy mounting, with options for both desktop and wall installations. This flexibility enables businesses to optimize their space and display solutions, ensuring that the monitors can effectively serve their intended purposes.

In conclusion, the Elo TouchSystems 1517L and 1717L touch monitors offer a compelling combination of advanced touch technology, durability, versatile connectivity, energy efficiency, and thoughtful design. Their ability to enhance interactivity in various business environments makes them invaluable tools for companies looking to improve customer experiences and streamline operations. As technology continues to evolve, solutions like these will play an increasingly vital role in the digital landscape.