Compaq 5500 manual Using the World Wide Web, Preparing to Call Technical Support

Problem	Possible Cause	Solution
No sound from left	Speaker audio cable is	Make sure the speaker
speaker.	disconnected.	connection from the left-side
		speaker is connected to the
		rear of the right-side speaker.
	Left speaker balance may	Select the Speaker icon
	need to be adjusted.	located on your Windows
		desktop and adjust the
		left-right balance accordingly.

Monitor is	There is not enough air space
overheating.	to allow proper ventilation.

Leave at least 3 inches (76

mm)of ventilation space around the monitor, and do not place objects on top of the monitor.

Using the World Wide Web

Support services are available on the Internet through the Compaq Support Forum. You can either browse the postings as a guest, or register as a user and submit your own questions. Compaq responds to questions within one business day.

To access the Compaq Support Forum, go to the Compaq Web site at: http://www.compaq.com

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. Have the following information available when you call:

■The monitor

■Monitor model number

■Serial number for the monitor

■Purchase date on invoice

■Conditions under which the problem occurred

■Error messages received

■Hardware configuration

■Hardware and software you are using

Reference Guide A–3